senior store manager

6 days ago

Cochin, Kerala, India Brandface Retail LLP Full time ₹ 40,00,000 - ₹ 60,00,000 per year

Job Summary:

The Senior Store Manager is a pivotal role that oversees all aspects of the store's operations, ensuring smooth day-to-day functioning while delivering an unparalleled customer experience. The role requires strong leadership, business acumen, and a passion for fashion and bridal wear.

Key Responsibilities:

  • Team Leadership:
  • Recruit, train, and manage a team of stylists, sales associates, and administrative staff.
  • Foster a positive, inclusive, and motivating work environment.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Customer Service Excellence:
  • Ensure each bride receives personalized service tailored to her needs and preferences.
  • Handle escalated customer issues with professionalism and care.
  • Build long-term relationships with clients to encourage repeat business and referrals.
  • Store Operations:
  • Oversee daily operations, including scheduling, inventory management, and visual merchandising.
  • Maintain cleanliness, organization, and presentation standards.
  • Ensure all rental gowns and accessories are cleaned, maintained, and ready for client use.
  • Sales and Financial Management:
  • Drive sales by implementing strategies to meet and exceed revenue targets.
  • Monitor budgets, control costs, and manage store finances.
  • Analyze sales data to identify trends and make informed decisions.
  • Inventory and Vendor Management:
  • Manage inventory levels and coordinate with vendors for new stock and product returns.
  • Track popular styles and ensure sufficient stock of high-demand items.
  • Marketing and Events:
  • Collaborate with the marketing team to plan and execute promotional events, bridal showcases, and sales campaigns.
  • Use social media platforms to enhance store visibility and customer engagement.
  • Compliance and Safety:
  • Ensure compliance with company policies and local regulations.
  • Promote a safe and secure store environment for staff and customers.

Qualifications:

  • Proven experience as a store manager or senior managerial role, preferably in fashion or bridal retail.
  • Strong leadership and team-building skills.
  • Exceptional customer service and interpersonal skills.
  • Business acumen with experience in sales, budgeting, and inventory management.
  • Familiarity with bridal fashion trends and fabrics is a plus.
  • Proficiency in point-of-sale systems and inventory management software.
  • Excellent organizational and problem-solving abilities.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • total work: 5 years (Required)
  • Management: 3 years (Required)

Language:

  • Hindi (Required)

Work Location: In person

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