Retail Store Manager

7 hours ago

Cochin, Kerala, India Reliance Industries Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Overview

Reliance Industries Limited, a Fortune 500 company and India's largest private sector corporation, excels in sectors such as petroleum, petrochemicals, retail, and telecommunications. Committed to innovation-led growth, Reliance strives to enhance lives and achieve global leadership, guided by the visionary spirit of its founder. Learn more at

Job Overview

We are seeking a Senior Retail Store Manager to oversee our store operations in Cochin, Thiruvananthapuram, Thrissur, Kozhikode, Palakkad district, and Alappuzha. This is a full-time position offering significant responsibility for delivering superior operational performance and customer satisfaction. Applicants should have up to 10 years of relevant work experience.

Qualifications and Skills

  • Proven expertise in store operations (Mandatory skill) with a track record of managing all aspects of a retail outlet efficiently.
  • Exceptional skills in delivering outstanding customer experience (Mandatory skill), ensuring high levels of satisfaction and loyalty.
  • Demonstrated experience in budgeting (Mandatory skill), cost management, and resource allocation in a retail setting.
  • Strong proficiency in store management practices, including sales optimization, merchandising, and compliance standards.
  • Effective team leadership and motivational skills, with the ability to guide diverse teams toward performance goals and professional growth.
  • Comprehensive knowledge of inventory management processes, ensuring optimal stock levels and minimal shrinkage.
  • Analytical mindset with the ability to interpret sales data, forecast trends, and adapt strategies accordingly for effective decision-making.
  • Excellent communication, conflict resolution, and interpersonal skills for engaging with customers, staff, and vendors professionally.

Roles and Responsibilities

  • Lead daily store operations, supervising staff to achieve targets and maintain operational standards.
  • Ensure exemplary customer experience by implementing best practices in service, engagement, and feedback resolution.
  • Develop and manage budgets, monitor expenses, and optimize resource allocation to improve profitability.
  • Coordinate inventory procurement, stock control, and timely replenishment to meet customer demand and sales goals.
  • Recruit, train, and manage team members, fostering a culture of accountability, continuous improvement, and collaboration.
  • Analyze sales performance, identify growth opportunities, and implement marketing and promotional initiatives.
  • Enforce compliance with company policies, health and safety regulations, and statutory requirements at all times.
  • Establish strong vendor relationships and oversee supply chain logistics to support uninterrupted business operations.

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