Customer Care Executive

1 day ago

Ashok Vihar PhII DelhiNCR, India Hari Om Retail Private Limited Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Title: Customer Care ExecutiveLocation: [ B3/1, phase2, opp police station , below idbi bank , ashok vihar,Delhi-110052]

Department: Customer Service / Support

Job Timings:- 10:30 AM to 9:00 pm

Job Summary:We are looking for a Customer Care Executive to handle customer interactions professionally and ensure excellent service delivery. The role requires effective communication, problem-solving skills, and a customer-first approach to maintain satisfaction and loyalty.

  • Key Responsibilities:Handle inbound and outbound calls, emails, and chat support to resolve customer queries.
  • Provide accurate information regarding products, services, and company policies.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Record and track customer interactions in CRM systems.
  • Escalate complex queries or complaints to relevant departments for timely resolution.
  • Follow up with customers to ensure their issues are resolved and satisfaction levels are met.
  • Achieve performance targets such as call handling time, customer satisfaction scores, and first-contact resolution.
  • Suggest improvements in processes, products, or services based on customer feedback.
  • Stay updated with product knowledge, policies, and customer service techniques

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