Operation Manager-Mobile Repair

2 days ago

Bengaluru, Karnataka, India 033bc971-b801-45bd-a492-fd6eff410df2 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:

Operational Oversight

  • Manage day-to-day operations to ensure seamless execution across all functional teams.
  • Develop and enforce standard operating procedures (SOPs) to maintain consistency and efficiency.
  • Monitor performance metrics, analyze trends, and implement improvement strategies.

Workflow Optimization

  • Identify inefficiencies in current processes and lead initiatives for automation, lean practices, or workflow redesign.
  • Collaborate with cross-functional teams to streamline operations and improve turnaround time.

Resource & Capacity Management

  • Plan and allocate manpower, equipment, and other resources to meet operational demands.
  • Forecast workload and ensure resource availability to avoid bottlenecks.

Quality & Compliance

  • Ensure all operational activities comply with company policies, industry standards, and regulatory requirements.
  • Implement and monitor quality assurance processes to maintain service excellence.
  • Enforce workplace safety measures and promote a culture of continuous improvement.

Reporting & Analysis

  • Generate and present reports on operational performance, resource utilization, cost efficiency, and risk areas.
  • Provide actionable insights and support strategic decision-making.

Team Leadership

  • Lead, mentor, and manage departmental teams to foster a high-performance culture.
  • Conduct regular team reviews, set performance goals, and support professional development.

Required Skills & Qualifications:

  • Diploma Or BE /B Tech in Electronics.
  • Experience in handling high-volume mobile repair & refurbishment operations.
  • Having good experience in mobile parts sourcing
  • 10–15 years of experience in multi-brand mobile repair operations or service delivery management
  • Strong leadership and problem-solving skills.
  • Excellent organizational, analytical, and communication abilities.
  • Proficiency in operations management tools, ERP systems, and reporting dashboards.

Preferred Skills:

  • Lean Six Sigma or PMP certification.
  • Experience in managing high-volume operations.
  • Familiarity with safety and compliance regulations relevant to the industry.

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