Customer sales Executive
10 hours ago
Customer Sales Executive – Wheat Bakes
Location: T. Nagar, Chennai
About Us:
Wheat Bakes is a premium bakery brand offering healthy and delicious baked products. As part of our expansion, we are enhancing our customer engagement and online operations. We are looking for a dynamic Customer Sales Executive to handle customer interactions, online orders, and coordinate between our stores and delivery platforms.
Key Responsibilities:
- Handle customer queries, orders, and feedback received via WhatsApp, Instagram, ONDC, and phone calls.
- Manage order confirmations, follow-ups, and delivery coordination with store teams.
- Record and maintain daily sales reports, order tracking, and payment settlements.
- Maintain and update customer database (repeat orders, birthdays, offers, etc.).
- Support marketing and promotions by sending offers and announcements to customer lists.
- Coordinate with delivery partners for custom deliveries and ensure smooth operations.
- Resolve customer issues or complaints promptly with empathy and professionalism.
- Prepare daily/weekly sales summaries for management review.
- Assist in inventory or stock coordination between outlets when required.
Skills & Requirements:
- Good communication skills in English and Tamil.
- Customer-focused, polite, and confident in handling messages and calls.
- Proficiency in MS Excel / Google Sheets / WhatsApp Business.
- Basic knowledge of POS systems, dashboards, or willingness to learn.
- Organized, proactive, and reliable.
- Minimum 1 year experience in customer service, inside sales, or office coordination preferred.
Job Type:
Full-time
Job Type: Full-time
Pay: ₹14, ₹17,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
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