Support Analyst, Sales

6 days ago


Pune, Maharashtra, India CITIC Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Key Areas of Responsibilities

  • Provide expert support for applications and infrastructure related to Sales & Research services.
  • Troubleshoot and resolve technical issues promptly.
  • Assist users with queries and troubleshoot application-related problems.
  • Maintain and enhance existing processes to improve efficiency.
  • Work within Linux and Windows server environments to ensure stability and performance.
  • Collaborate with teams to implement best practices and upgrades.
  • Document support procedures and solutions for future reference.
  • Monitor system performance and perform routine maintenance tasks.

Requirements

  • Bachelor or Master Degree or above in Computer Science, Software Engineering or IT related area
  • Minimum 2 years of relevant experience in Application Support;
  • Proven ability in application support using RDBMS and Linux.
  • In-depth understanding of linux commands and database.
  • Strong analytical and quantitative,  interpersonal, problem-solving, client serving, multi-tasking skills
  • Able to work independently, attention to details, result-driven, self-motivated, self-starter, proactive mindset, enthusiastic and should be a good team player.
  • Excellent command of / fluent in both spoken and written English

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