Information Technology Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Hithonix Solutions Full time ₹ 4,50,000 - ₹ 9,00,000 per year

About the Role

We are looking for a hands-on, dependable, and highly adaptable IT Administrator with 3 to 5 years of experience to manage and support the company's complete IT infrastructure. This is not a siloed role, we need someone who can take ownership of everything on their plate, whether it's managing cloud accounts, setting up employee systems, troubleshooting issues, handling vendors, or ensuring security and compliance.

You'll be the backbone of our IT operations, ensuring seamless tech availability, quick problem resolution, and proactive improvement of systems.

Key Responsibilities

IT Infrastructure & Systems Management

  • Manage laptops, desktops (Windows, Mac, Linux), printers, and peripherals for all employees.
  • Set up and maintain employee workstations, accounts, email systems (G Suite/MS365), VPNs, and network drives.
  • Ensure smooth onboarding and offboarding (system access, equipment handover, backups).

Cloud, SaaS & Licensing

  • Manage user access, security groups, and licensing across SaaS tools (G Suite, Office 365, Zoom, Slack, Notion, etc.).
  • Support internal cloud services (basic AWS/Azure admin tasks, IAM roles, billing alerts, backups).

Security & Compliance

  • Implement and enforce security policies (password hygiene, 2FA, firewalls, antivirus, encryption).
  • Ensure regular OS and software patching, backups, and endpoint monitoring.
  • Perform asset audits and maintain documentation for compliance readiness (ISO/SOC2 preferred).

Network & Server Maintenance

  • Oversee office network (LAN, Wi-Fi, routers, switches) and troubleshoot connectivity issues.
  • Work with ISPs or vendors on escalations and uptime monitoring.
  • Manage file servers, internal tools (if any), and conduct regular system health checks.

IT Support & Troubleshooting

  • Serve as L1/L2 support for all hardware/software issues and escalate to vendors if required.
  • Handle ticketing, prioritize incidents, and ensure quick response to minimize downtime.
  • Train employees on IT hygiene, policies, and basic troubleshooting.

Procurement & Vendor Coordination

  • Handle IT procurement (laptops, peripherals, software licenses, accessories).
  • Maintain IT inventory, AMC contracts, and warranties.

Required Qualifications

  • 3–5 years of experience in IT Administration or System Administration roles.
  • Strong hands-on experience with Windows/Mac/Linux OS administration.
  • Familiarity with cloud platforms (G Suite, Office365, basic AWS/Azure/IAM admin).
  • Solid understanding of IT security practices, backups, and patching.
  • Experience managing office networks and troubleshooting network issues.
  • Good documentation and inventory tracking habits.

Preferred (Nice to Have)

  • Knowledge of scripting (PowerShell, Bash) for automation.
  • Basic exposure to DevOps tools or CI/CD pipelines (as support admin).
  • Experience with IT compliance (ISO27001, SOC2, GDPR) or audits.
  • Prior experience in a startup or small-team environment managing IT independently.

Ideal Candidate Traits

  • Proactive: Doesn't wait for instructions—foresees needs and addresses issues early.
  • Accountable: Owns the role and handles all incoming tasks with confidence.
  • Multi-tasker: Can juggle support tickets, network issues, and onboarding setups simultaneously.
  • Detail-oriented: Keeps systems clean, documented, and secure without needing micromanagement.

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