
Information Technology Support Specialist
2 days ago
Role: NEAT IT Support
CTC : Upto 12 Lpa
Location :Bangalore
Shift Timings : 24×7 (Primarily night shifts)
Responsbilities:
- User & Group Management:
- Manage users and groups in
Microsoft 365 Entra ID
and
Google Workspace - Handle access control, provisioning, and de-provisioning of accounts
- Networking & Security:
- Troubleshoot and manage
routing, switching, firewalls, VPNs - Perform
packet analysis
and resolve connectivity issues - Collaborate with security tools like
CrowdStrike
or similar - Scripting & Automation:
- Write and maintain basic scripts using
Python, Bash, or PowerShell - Automate routine tasks and support cybersecurity initiatives
- Communication:
- Clearly explain technical issues to non-technical users
- Prioritize and manage multiple support tickets effectively
- Time Management:
- Handle high-priority incidents with minimal supervision
- Balance workload between urgent and routine tasks
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