IT Support Engineer

21 hours ago


Kodambakkam, Tamil Nadu, India Naethra Technologies Private Limited Full time ₹ 35,000 - ₹ 45,000 per year

Job Title:

IT Support Engineer (US Shift – EDT (Eastern Daylight Time) Hours)

Shift Timing: 08:30 AM to 05:30 PM EDT (Monday to Friday)

Work Mode: On-site – Kodambakkam, Chennai

Job Summary:

Naethra Technologies Pvt Ltd is looking for a proactive IT Support Engineer to provide on-site technical supportduring US business hours (EDT timezone). The ideal candidate should have excellent communication skills with a neutral or US accent, strong hands-on experience in system, network, and printer troubleshooting, and basic exposure to AWS Cloud environments.

Key Responsibilities:

  • Provide on-site IT support during EDT business hours.
  • Diagnose and resolve desktop, laptop, network, and printer-related issues.
  • Troubleshoot email configuration and connectivity issues (Office 365/Gmail).
  • Perform regular system maintenance, updates, and user account administration.
  • Assist in basic AWS operations such as EC2, S3, and IAM management.
  • Monitor system performance and escalate issues when required.
  • Maintain accurate documentation of issues, resolutions, and support activities.
  • Collaborate with internal and client teams to ensure seamless IT operations.

Required Skills & Experience:

  • 2–4 years of experience in IT support or helpdesk roles.
  • Strong knowledge of Windows OS and basic Linux administration.
  • Good understanding of networking fundamentals (LAN/WAN, routers, switches, firewalls).
  • Experience troubleshooting printers, scanners, and other peripherals.
  • Basic exposure to AWS Cloud services (preferred).
  • Excellent English communication skills (US accent preferred).
  • Willingness to work during US business hours (EDT timezone).

Qualification:

  • Bachelor's degree in Computer Science, IT, or related field.
  • Certifications such as CompTIA A+, Network+, or AWS Cloud Practitioner are a plus.

Work Location:

Naethra Technologies Pvt Ltd

37, Viswanathapuram Main Road, Kodambakkam, Chennai – 600024

Compensation:

₹35,000 – ₹45,000 per month (based on experience and skillset)

About Naethra Technologies Pvt Ltd:

Naethra Technologies is a technology-driven company providing innovative cloud and application solutions to global clients. We value reliability, communication excellence, and a passion for problem-solving. Join us to work with a talented team and grow your career in IT and cloud support.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Work Location: In person



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