Technical Writer

The Role :We're seeking a highly experienced Technical Writer to join our world-class Documentation team. As a member of this team, you'll create outstanding content that helps our customers succeed. You will develop and maintain documentation spanning the product areas of Security, Deployment, and Operations.

You'll plan and drive special projects, pair with other writers, and collaborate on projects with engineering teams, support, and product management. Your wide-ranging experience and technical proficiency will enable you to collaborate with other highly talented colleagues to deliver comprehensive reference documentation, and instructive tutorials and how-to guides. At the same time, we'll value your insightful feedback as we seek to continuously improve our product and processes.

Role & Responsibilities :You will :

• Develop technical expertise in CockroachDB, expand your skills in related technologies, and learn the perspectives of our users as they learn to configure and use CockroachDB and troubleshoot and solve problems.

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• Document feature overviews and provide guidance for enterprise architects, operators, and admins as they evaluate CockroachDB.
• Explain CockroachDB security concepts, features, and best-practice guidance.
• Guide operators and admins to make the best use of CockroachDB's features to maintain and administer clusters in self-hosted environments and CockroachDB Cloud.
• Enable users to efficiently integrate CockroachDB with their organization's existing infrastructure, security policies, and operations practices.
• Write best-in-class documentation that meets our users' needs, including: explanations, tutorials, references, and how-tos.

Provide clear explanations of complex topics and features in collaboration with engineers and product managers.

• Help define and evolve the team's processes, tooling, and style conventions.
• Collaborate with other teams such as Engineering, Product, Training, Support, and Customer Success to keep our documentation up-to-date, effective, and user-centric.

You Have :

• 5-8 recent years of experience producing documentation for technical audiences.
• Experience using most of the following : Unix/Linux systems, public cloud services, containers and orchestration, database-specific technologies, SaaS tools for developers, Git, and docs-as-code workflows.
• Experience with tools, concepts, and best practices related to networking, security, DevOps, and infrastructure as code.
• Software development or system administration experience.
• Extensive experience related to the listed job responsibilities of authoring and collaborating on documentationThe Expectations :In your first 30 days, you'll follow a custom onboarding plan authored by your manager, which includes Cockroach University course material, review of internal documentation, information sessions about our product and company, hands-on time with the product, and discussions with your manager and colleagues.

We believe that it's important to take this first month to become familiar with our technology and our company, so you will use CockroachDB throughout this period and beyond. During this initial onboarding, you will develop enough expertise to begin your first documentation project. You will also start to review and edit documentation written by other technical writers on the team.

Within about three months, you'll be fully integrated into the team, and work with one or two product managers and engineering teams to learn their product area and strategic focus. You will also begin contributing to efforts related to documentation conventions, processes, and tools to help increase the efficiency and effectiveness of the team. )