Associate Engineer Managed Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Position Title: Associate Engineer/Engineer MSS, Managed Services

Location: Noida, India

As a Windows VMware Administrator, you will be responsible for the design, implementation, configuration, management, and troubleshooting of Windows server environments that are virtualized using VMware technologies. You will ensure the availability, reliability, and performance of virtualized Windows servers while adhering to security and compliance standards. You will normally receive general instructions on routine work, detailed instructions on new projects and assignments. As an Associate Engineer/Engineer, you will report to the Team Lead/Supervisor and have a hybrid schedule working in Noida, India.

Your Responsibilities:

• 24x7 monitoring track the performance and status of Windows servers and VMware infrastructure.
• Monitor system resource utilization, such as CPU, memory, storage, and network, to identify and address performance bottlenecks.
• Analyze historical performance data to identify trends and potential improvements.
• Provide VMware support including incident and work requests within the virtualization infrastructure spanning multiple data centers, across multiple VMWare ESX environments.
• Configure and optimize the virtual infrastructure.
• Working with change tools to maintain client SLAs.
• Liaise on virtualization configuration with the storage systems manager and system administrators.
• Responsible for building & hardening windows servers.
• Analyze server logs & provide root cause analysis during Major incidents.
• Manage & maintain permissions on File servers & NAS shares.

The Essentials - You Will Have:

• Bachelor's degree in information technology or related field required or equivalent experience.
• Minimum of 3 years' experience as Windows and VMware Administrator.

The Preferred - You Might Also Have:

Functional

• Experience and demonstrated skills in systems administration which includes 24x7 operations, Virtualization environments (VMware) across multiple VMWare ESX environments, and Multiple data centers.
• In depth knowledge in Windows Server 2012, 2012R2, 2016 and 2019.
• Knowledge in DNS, DHCP and file services
• Knowledge and experience on Windows server security patching.
• Knowledge of Backup Technology and Datacenter tools.
• Knowledge of IP addressing, subnets, and network protocols.
• Ability to troubleshoot basic network connectivity issues.
• Proficiency in documenting technical procedures, troubleshooting steps, and system configurations.

Leadership/Change

• May take on several components of a project or a complex component of a project.
• Works under broad supervision, independently and with a team.
• Applies company policies and procedures to resolve issues.
• Follows company policies to implement changes.

Complexity

• Creates and follows documented procedures for routine tasks.
• Offers recommendations to the design team.
• Participate in testing/piloting new projects.
• Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• A seasoned, experienced professional with a full understanding of area of specialization; resolves wide range of issues in create and effective ways.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.