Customer Care Executive
5 days ago
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
- Issue Resolution: Handle customer complaints, issues, and concerns, ensuring quick and effective resolutions while maintaining a positive experience.
- Product Knowledge: Stay updated on company products and services to provide accurate information to customers.
- Documentation: Maintain detailed records of customer interactions, transactions, and feedback in the customer support database.
- Customer Feedback: Gather customer feedback and share insights with relevant teams to improve products, services, and processes.
- Escalations: Manage escalated issues in a calm and efficient manner, ensuring a satisfactory outcome for the customer.
- Collaboration: Work closely with other teams such as sales, technical support, and marketing to address customer needs and challenges.
- Continuous Improvement: Actively participate in training sessions to enhance knowledge and skills.
Required Qualifications
- Proven experience in a customer support or customer service role.
- Strong communication skills, both written and verbal.
- Problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Excellent organizational skills and attention to detail.
- Ability to remain calm under pressure and handle difficult situations effectively.
- A positive attitude and a passion for helping customers.
Job Types: Full-time, Permanent, Fresher
Pay: ₹6, ₹9,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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