QA Inbound Voice Process
1 day ago
SUMMARY
Title: QA Inbound Voice Process (Customer Support)
Location: Kolkata
Shift: US Shift (Fixed)
We are looking for an experienced professional to join as QA for Inbound Voice Process Customer Support.
Key Responsibilities:
Monitor performance, ensure SLA adherence, and maintain quality standards
Provide regular coaching, mentoring, and performance feedback
Handle escalations effectively and ensure seamless customer experience.
Collaborate with stakeholders for process improvement and efficiency
Requirements:
Minimum 5+ years of experience in Inbound Voice Process QA
Excellent communication and interpersonal skills
Strong team management and problem-solving abilities
Experience in BPO/Customer Support domain is mandatory
What We Offer:
Fixed US Shift timings
Leadership growth opportunities
Supportive and performance-driven work culture
-
Quality Analyst-Voice
7 days ago
Kolkata, West Bengal, India Webart Consultancy Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWe are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...
-
Uk Voice Process
2 weeks ago
Kolkata, West Bengal, India Cogenthub Full time ₹ 18,000 - ₹ 3,36,000 per yearHiring Alert International Voice ProcessCompany: CogentHubRole: Customer Service & Upselling (UK Telecom Inbound Voice)Location: 13th floor, P S Srijan Tech ParkDN Block, Sector V, Bidhannagar, West Bengal 700091Landmark- RS softwareShift: Any 9-hour shift between 12:30 PM – 1:30 AMWorking Days: 5 days/week (2 rotational split offs)Date of Joining: 13th...
-
International Voice Process
2 days ago
Kolkata, West Bengal, India Touch Consultants Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Description:We are hiring Customer Support Executives for an International Voice Process in Kolkata. If you have 6 months to 8 years of experience in voice support and excellent English communication skills, this is your chanceVirtual Interview Only | Immediate Joiners | Limited OpeningsKey Responsibilities:Handle inbound/outbound international...
-
International Voice Process
5 days ago
Kolkata, West Bengal, India HIRD SERVICES PVT. LTD. Full time ₹ 2,40,000 - ₹ 3,60,000 per yearInternational Voice Process WORK FROM OFFICEQualification - HSC/ GraduateCommunication: Excellent English CommunicationExperience: FresherShift: US Shift /Night ShiftWorking Days : 5Location: KOLKATARoles and Responsibilities:-* Handle inbound US healthcare calls regarding insurance, claims, and policy details.* Provide accurate information on eligibility,...
-
Voice Process Executive
5 days ago
Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 1,56,000 - ₹ 1,80,000 per year**HIRING FOR DOMESTIC BANKING PROCESS **** FRESHERS ARE ENCOURAGED TO APPLY **Customer Service Associate.Inbound Voice Process (No Sales & No target).Freshers and experienced both can apply.Role & responsibilities: :Assisting the customers by providing resolution to their problems and fulfilling the queries over the call.Rotational shift of 9 hours and 1...
-
Process Associate
2 weeks ago
Kolkata, West Bengal, India Ancile Technologies Full time ₹ 30,00,000 - ₹ 42,00,000 per yearWe are seeking experienced and skilled Process Associates (Voice) for our delivery centre in Kolkata. As a Process Associate, you will be responsible to deliver the following responsibilities:Initiate outbound calls to potential and shortlisted Candidates for HiringHandle inbound calls with utmost professionalism adhering to the call etiquettes of the...
-
Walk-in For Voice Process
1 day ago
Kolkata, West Bengal, India Linkstrat Business Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per yearVoice Process Salt Lake, Sector V. 6-day WFO, 9:30 AM–6:30 PM. 10+2 & 18+ eligible. Processes English-Bengali & Bengali-Hindi. Fresher/Experienced welcome. Immediate joiners only. F2F interview 11 AM–4 PM.
-
Kolkata, West Bengal, India Hiresquad Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLeading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...
-
Mega Walk-in Drive For Voice Process
1 day ago
Kolkata, West Bengal, India Wipro Full time ₹ 2,40,000 - ₹ 3,60,000 per yearJob Role: Inbound Voice Process (US Healthcare)Work Location: KolkataJob Description & EligibilityExcellent Communication Skills required.Typing Speed: 30 WPM/90% accuracy.Should not be enrolled in any Full Time Educational CourseComfortable with Work from OfficeComfortable with Rotational Shifts / Night Shift or as per Business Requirements - Two Rotational...
-
Mega Walk-in Drive For Voice Process
1 day ago
Kolkata, West Bengal, India Wipro Full time ₹ 2,40,000 - ₹ 3,60,000 per yearJob Location : Inbound Voice Process (US Healthcare)Work Location: KolkataJob Description & EligibilityExcellent Communication Skills required.Typing Speed: 30 WPM/90% accuracy.Should not be enrolled in any Full Time Educational CourseComfortable with Work from OfficeComfortable with Rotational Shifts / Night Shift or as per Business requirements - Two...