Field Technical Engineer

4 days ago

Coimbatore, Tamil Nadu, India Skylink Fibernet Full time ₹ 48,00,000 - ₹ 96,00,000 per year

Key Responsibilities:

  • Network Installation & Commissioning
  • Installation and configuration of GPON components such as OLTs (Optical Line Terminals), ONTs (Optical Network Terminals), and splitters.
  • Execute fiber optic cable laying and ensure proper route connectivity as per design.
  • Perform testing and validation of fiber links using OTDR, power meters, and visual fault locators.
  • Fiber Splicing & Maintenance
  • Carry out precise fiber splicing using splicing machines (Fusion Splicer).
  • Maintain and manage splicing enclosures, termination boxes, and patch panels.
  • Handle preventive and corrective maintenance of fiber optic links to ensure uninterrupted services.
  • New Connection Activations
  • Perform physical setup and installation of broadband internet for new customers.
  • Configure routers/modems and ONTs at customer premises and provide basic training on usage.
  • Coordinate with the backend team to ensure smooth provisioning and service activation.
  • Troubleshooting & Support
  • Attend and resolve customer complaints, service interruptions, or link degradation issues.
  • Ensure SLA adherence for fault resolution and maintain detailed records of complaints handled.
  • Perform root cause analysis of recurring field issues and propose corrective measures.
  • Documentation & Reporting
  • Maintain accurate documentation of fiber splicing records, connection logs, and site surveys.
  • Submit daily/weekly reports to the area manager on tasks completed, customer issues, and site status.
  • Safety & Compliance
  • Follow all field safety protocols and ensure the use of proper tools and PPE during fieldwork.
  • Comply with internal network quality and operational guidelines.

Qualifications & Experience:

  • Education: ITI / Diploma / BE in Electronics, Electrical, Telecommunications, or related fields.
  • Experience: 13 years in field operations, preferably in FTTH/GPON deployment. Prior telecom industry experience is also valid and considered.

  • Technical Skills:

  • GPON technology (OLT/ONT configurations)

  • Fiber splicing & testing tools (OTDR, Power Meter)
  • IP networking basics (LAN, WAN, TCP/IP)

  • Router and Wi-Fi configuration

  • Language: Proficiency in Tamil; Basic English for documentation.

  • Others: Must own a two-wheeler and valid driving license; willingness to travel within assigned locations.

Soft Skills Required:

  • Strong problem-solving and analytical skills
  • Customer-friendly approach and communication
  • Ability to work independently and in a team
  • Time management and multi-tasking capabilities

Compensation & Benefits:

  • Competitive monthly salary (based on experience and skills)
  • Field travel allowance and mobile/internet reimbursement
  • Performance-based incentives
  • On-the-job training and skill development programs
  • Provident Fund (PF), ESI, and other statutory benefits

Working Conditions:

  • Field job involving travel across Coimbatore, Erode, and Tirupur
  • Rotational shifts and weekend availability may be required
  • Must be physically fit to work at heights and in outdoor conditions

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