Application Support Specialist

17 hours ago

Pune, Maharashtra, India Infosys Full time
  • ideally 4-6 years of hands-on experience in IT support role within Financial services industry
  • proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java
  • good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage.
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • flexible to work in APAC/EMEA hours

A day in the life of an Infoscion:

  • Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities
  • Uphold high standards for timely issue resolution
  • Ensure workflows, processes, tooling and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database
  • Flexible to work in APAC/EMEA hours
  • Knowledge of more than one technology
  • Basics of Architecture and Design fundamentals
  • Knowledge of Testing tools
  • Knowledge of agile methodologies
  • Understanding of Project life cycle activities on development and maintenance projects
  • Understanding of one or more Estimation methodologies, Knowledge of Quality processes
  • Basics of business domain to understand the business requirements
  • Analytical abilities, Strong Technical Skills, Good communication skills
  • Good understanding of the technology and domain
  • Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
  • Awareness of latest technologies and trends
  • Excellent problem solving, analytical and debugging skills

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