Qa Lead

4 days ago


Bengaluru, Karnataka, India Hiver Full time

Company Description

Hiver is a customer service platform designed to streamline communication and improve team collaboration. By uniting communication channels, apps, and data with the power of AI and automation, Hiver helps teams provide exceptional customer support efficiently. Over 10,000 teams globally, including those at organizations such as Flexport, Harvard University, Vacasa, and Epic Games, trust Hiver to enhance customer experiences and foster long-term relationships. Hiver's mission is to empower teams to deliver outstanding and delightful support that exceeds expectations.

Role Description

This is a full-time on-site role for a QA Lead located in Bengaluru. The QA Lead will oversee the planning, development, execution, and management of quality assurance processes and strategies. Day-to-day responsibilities include leading a team of QA engineers, designing test plans, coordinating testing efforts, identifying and resolving software defects, and ensuring consistent delivery of high-quality products. Collaboration with cross-functional teams will be essential to ensure adherence to standards and best practices throughout the software development lifecycle.

Qualifications

  • Expertise in Quality Assurance processes, software testing methodologies, and tools
  • Strong skills in test case design, defect tracking, and bug reporting
  • Experience with automation testing tools and scripting languages
  • Proficiency in performance testing and identifying optimization opportunities
  • Leadership experience in managing QA teams and mentoring team members
  • Strong analytical, problem-solving, and project management skills
  • Effective communication and collaboration skills with a focus on process improvement
  • Familiarity with Agile and DevOps methodologies is an advantage
  • Bachelor's degree in Computer Science, Engineering, or a related field preferred

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