CRM Product Manager

Global Banking & Markets - Case Management Engineering - Associate - Bengaluru

Who We Are

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.

Our Impact

CRM Engineering team is charged with using CRM tooling, principles and practices to transform processes and optimize the client relationships experience. We operate across Global Markets Division and in many cases across the firm to find and deploy technologies that provide uplift to the CRM ecosystem.

Career Development Opportunity

This role provides a fantastic opportunity to have an impact within GS Global Markets Division as the prevalence and velocity of CRM Tooling grows – this role also provides an opportunity to interact at firm level, engaging the firm-wide initiatives and projects.

Who We Look For

Goldman Sachs Product Managers and Business Analysts are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.

We are looking for a Product Manager Associate to join a strong engineering team focused on Salesforce platform adoption. This is an opportunity to be part of a team responsible for building brand new successful, sustainable and strategic CRM products across the firm.

• You have a fierce sense of ownership, caring deeply about the quality of everything that you deliver into your clients' hands
• You love the challenge of creating and updating a product, and are confident in your ability to bring clarity and direction to ambiguous problem spaces
• You work well in a fast paced environment while deeply invest in long term quality and efficiency
• You are considerate to the cultural differences of team and a diverse user-base
• Forward thinking: Anticipation of organizational needs for efficiency
  
  

Key Responsibilities

• Translate business requirements and technology specifications – in both directions: top-down and bottom-up
• Ability to own and break down functionality into well written user stories
• Manage inter-team and technology dependencies to mitigate project and product risks
• Work within key agile principles - you will need to understand and live by scrum methodologies and deliver customer value every sprint
• Proactively identify and communicate project roadblocks, risks and platform opportunities
• Document user guides, training materials, and ensure detailed design documentation
• Facilitate UAT testing with stakeholders
• Perform necessary data analysis and migration activities

Desired Skills & Experience

Technical

• Demonstrate understanding and provide leadership on Salesforce implementations, including but not limited to: requirement gathering, analysis, design, configuration, integrations, system testing and production support
• Exhibit propensity to solve complex problems
• Review and implement product enhancements utilizing software development methodology
• Leverage advanced data management and data analysis skills to define and implement product roadmap and strategy
• Demonstrate understanding of systems architecture and concepts and acting as subject matter expert for internally designed products
• Partner with Engineering teams to resolve issues with production applications and work with users on training and adoption

Communications

• Able to translate technical CRM capabilities to a non-technical audience
• Demonstrate interpersonal skills and an ability to develop relationships with stakeholders
• Articulate issues clearly and communicate effectively with all levels of the organization
• Listen well and be receptive to others' ideas and suggestions, encouraging open and collaborative dialogue among team members

Client Focus

• Identify client needs and work to optimize the foundations of great client experience using CRM tooling and technology
• Establish, cultivate and leverage relationships to identify and execute on process enhancements

Risk Management

• Articulate operational and risk impacts related to a specific task or procedure
• Develop controls to proactively manage risks in this domain (e.g. entitlement; data proliferation control etc.)

Management, Leadership & Culture

• Foster a culture of solving the firm's problems and driving towards business value
• Ability to manage a plan across multiple competing priorities (multiple platforms, all of which will have different needs at different times)

Qualifications

• 3 years of product management experience, with high velocity delivery
• Salesforce Admin Certification
• Salesforce implementation and project delivery experience using software development lifecycle methodologies
• Experience working in a global, diverse team setting
• Comfortable in the fast lane: Experience with driving rapid team and product growth
• Strong quantitative background to support data-informed decision making; advanced problem solving and analytical skills.

Goldman Sachs Engineering Culture

At Goldman Sachs, our Engineers don't just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Engineering is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here

The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.