Help Desk Specialist

3 days ago


Pune, Maharashtra, India Manuh Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
  • Deliver support via phone and remote desktop access; prior experience in both is required.
  • Guide users through troubleshooting steps to resolve technical problems effectively.
  • Install, configure, and troubleshoot components within the Microsoft 365 suite.
  • Serve as the first point of contact for technical issue resolution and escalation.
  • Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
  • Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
  • Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
  • Manage remote desktop connections and configure VPN access for secure connectivity.


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