Deputy Manager

2 weeks ago

Hyderabad, Telangana, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Duties and Responsibilities

  • To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned
  • Meeting the Target on Cost of Collections
  • Ensuring meeting PI Targets within cost limit specified
  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
  • Ensure adherence to the Code of Conduct
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
  • Keeping the write off per cent within risk pricing
  • Control portfolio in terms of bucket flows
  • Handle customer issues escalations
  • Feed back on credit policy based on market conditions
  • Approve waivers on PI as per delegation matrix
  • Ensuring documented feedback and action taken on all cases in soft buckets
  • Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
  • Manage and put support mechanism for legal / police issues
  • Ensuring audit queries are complied with, ensuring corrective and preventive action
  • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers
  • Recruitment of collection officers / area managers
  • Constant evaluation of collection officers/area managers

Required Qualifications and Experience

  • People Management skills.
  • Demonstrated success & achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
  • Exceptionally high motivational levels and needs to be a self starter.
  • Working knowledge of computers.

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