Service Delivery Coordinator

Job Title: Service Delivery Coordinator
Location: Gurugram
Timing: 12:30 PM IST – 9:30 PM IST
Mode: Work from Office

About ICG Medical:
ICG Medical's Celsus Group is a recruitment and consultancy service with over 15 years of experience, supporting the UK's primary, secondary, and private care sectors. Our leadership team, with over 60 years of combined NHS expertise, includes a Chief Medical Officer, a PCN Manager, and a Senior Nurse. Our clinical expertise allows us to understand healthcare challenges and deliver practical solutions. We provide a full range of staffing services, including temporary, framework, and permanent placements, alongside medical services and remote care solutions. Our goal is to ensure that you have access to the right professionals and advice, whenever and wherever needed. Beyond staffing, we help healthcare organisations improve patient outcomes and operational efficiency through tailored consultancy services, including CQC readiness, audits, waiting list management, and income optimisation. We also support clinical governance, revalidation, and appraisals through our group, such as Medical Staffing and Key Medical Services. At Celsus Group, we focus on empowering healthcare organisations with effective solutions, enabling you to deliver quality care whilst we manage the details that keep operations running smoothly. Whether optimising staffing, improving service delivery, or offering strategic guidance, we're here to support your success.

Our Values:

United

We partner with our clients to achieve more together

We share knowledge and experience to better understand the challenges we face

We collaborate to motivate and inspire the desire for success

Open

We are completely open both internally and externally.

We hide nothing and through transparency we build trust, confidence, and commitment between ourselves and our clients.

Bespoke

We do not live in a formulaic society and adapt our services to meet our customers' needs.

We ask pertinent questions and listen thoroughly to deliver targeted responses that successfully address the challenges we face.

Primary Purpose of Position:

The Service Delivery Coordinator for Celsus accounts is responsible for managing all timesheets queries and coordinate as such with the Bookings, Credit Control and Payroll Teams and externally with clients and candidates and manage portals.

The individual will report to the Head of Delivery.

Key Relationships:

• Senior Leadership Team
• Sales Teams
• Finance Teams
• Compliance Team
• Candidates
• Clients
• Industry Bodies

Key Responsibilities:

• Resolve timesheet queries, keeping a log of issues so that trends can be identified, and process improvements implemented
• Build strong external relationships with Candidates and Clients to ensure effective query resolution.
• Strong communication with key stakeholders, via email and on the phone to resolve issues.
• Build strong internal relationships with the payroll and billing team to ensure effective query resolution
• Ensure best practice is being adhered to with the sales operations department.
• At all times comply with company policies, procedures, and instructions.
• Respond to queries from candidates, clients, and internal employees in a timely and appropriate way.
• Other tasks which may be assigned from time to time, and which contribute to the overall success of the Company

Key Requirements:

• Able to manage, develop and influence people.
• Able to manage projects.
• Excellent communicator in English.
• Highly organised and able to effectively manage conflicting and competing priorities.
• Outstanding proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Professional approach.
• A positive flexible attitude with the ability to work around changing business needs.
• Able to work on own initiative, make effective decisions and as also work as part of a team.
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions.
• Displays excellent troubleshooting and creative problem-solving skills.
• Ability to articulate needs for process improvements.
• High level of accuracy in checking & processing information.

Preferred Qualifications:

• Bachelor's degree in a business-related function or higher
• Minimum of 2-3 years of relevant business experience

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.