Senior Database Lead

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Manage relationships with third-party vendors and support teams, including coordinating escalations, tracking SLAs, and ensuring timely resolution of incidents and service requests.
• Working with Business areas to identify and resolve issues
• Manage and support Oracle Exadata systems, including patching, performance tuning, and capacity planning.
• Design and implement high availability and disaster recovery solutions.
• Migrate and manage Oracle workloads on Oracle Cloud Infrastructure (OCI).
• Administer, maintain, and optimize Oracle databases (versions 12c, 19c, and above).
• Monitor database performance and proactively address issues.
• Automate routine DBA tasks using scripting (e.g., Shell, Python, PL/SQL).
• Collaborate with development, infrastructure, and security teams to support business applications.
• Ensure compliance with data governance and security policies.
• Participate in on-call rotation and provide support during off-hours as needed.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• 7+ years of experience as an Oracle DBA in enterprise environments.
• Strong knowledge of Data Guard, RMAN, and OEM.
• Proven experience with Oracle Exadata (X7 or later preferred).
• Hands-on experience with Oracle Cloud Infrastructure (OCI) services such as DB Systems, Autonomous DB, and OCI CLI/API.
• Proficiency in performance tuning and troubleshooting complex database issues.
• Experience with backup and recovery strategies in cloud environments.
• Experience managing third-party vendors or support teams in a technical environment.
• Familiarity with ITIL processes and change management.

Educational Qualification:

• Graduate/Masters in any discipline
• 7+ years of experience as an Oracle DBA in enterprise environments
• Oracle Certified Professional (OCP) or Oracle Cloud certification.
• Exposure to DevOps tools and CI/CD pipelines.
• Understanding of Azure Database platforms
• Knowledge of database security best practices and compliance

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.