Client Services Associate
4 days ago
International Voice Process – Korean Language Support
We are hiring
native or fluent Korean speakers
to assist Korean customers with flight bookings and related queries in an international voice process.
About dnata
- Global provider of ground handling, cargo, inflight catering, retail, and travel services
- Committed to excellence, efficiency, speed, reliability, and flexibility
- Trusted partner helping airlines meet performance and service quality goals
- Focused on customer-centric solutions and continuous improvement
Job Responsibilities
- Handle Korean customer queries and support online booking engine (OBE)
- Resolve issues related to reservations, ticket issuance, and re-issuance
- Maintain high standards in speech quality, call handling, and email responses
- Meet individual revenue and customer service targets
- Stay updated on products, services, and policies for accurate support
- Ensure data protection and confidentiality in all customer interactions
- Represent dnata's brand voice with professionalism and empathy
- Collaborate with other departments as needed
- Comply with regulatory requirements including data privacy
Walk-in interview: 1st November, Saturday
dnata International Pvt Ltd
Smartworks Sargod, Bangalore Contact Center
Marshal Cariappa Road, Shanthala Nagar, Ashok Nagar
Bengaluru, Karnataka
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