Support Delivery Lead

4 days ago

Mumbai Metropolitan Region, India RAPSYS TECHNOLOGIES PTE LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We're Hiring: Support Delivery Lead / Manager
The Support Delivery Lead / Manager is responsible for ensuring seamless support delivery operations, focusing on the MES domain, specifically the IN4.0RM (MES) platform. This role demands proactive management of incidents, problem resolution, knowledge management, and continuous service improvement through ITIL-aligned practices. A key expectation is to build and automate knowledge to reduce repetitive tickets, optimize incident trends, and save operational costs.

Location:
Mumbai, India

Work Mode:
Work From Office

Role:
Support Delivery Lead / Manager

Key Responsibilities
 Lead daily support operations (L1/L2/L3) with SLA-driven execution for MES systems.

 Act as the escalation point for critical support issues; ensure swift resolution and communication.

 Collaborate with technical, QA, and business teams for root cause identification and resolution.

 Drive RCA processes and follow through on corrective and preventive actions.

 Develop and maintain a knowledge base with a focus on automating solutions for recurrent tickets, aiming to reduce incident volumes and support effort.

 Lead initiatives for ITSM maturity improvement through CSIP and best practices.

 Plan and implement automation solutions that reduce manual intervention and improve MTTA/MTTR.

 Monitor KPIs and provide data-driven insights to improve support outcomes.

 Train and mentor support team members; ensure knowledge readiness for new rollouts.

 Gain and apply end-to-end functional and technical understanding of IN4.0RM (MES).

Qualification
 Bachelor's or master's degree in computer science, Information Technology, or related field

 10+ years in IT/Application Support, including 2+ years in a leadership capacity

 ITIL Foundation Certification – Mandatory

 MES domain knowledge is Preferable

 Working knowledge or willingness to gain full understanding of IN4.0RM (MES)

  • Lead Delivery, Influencer Marketing

    5 days ago

    Mumbai Metropolitan Region, India Seven N Half Full time

    Role Overview: We are seeking a seasoned Delivery Lead to own end-to-end delivery of high-impact influencer campaigns for renowned brands. The ideal candidate blends strong client servicing, creator strategy, and people leadership to translate brand objectives into compelling proposals, flawless execution, and measurable business outcomes across macro, micro...

  • Lead Delivery, Influencer Marketing

    5 days ago

    Mumbai Metropolitan Region, India Seven N Half Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Overview:We are seeking a seasoned Delivery Lead to own end-to-end delivery of high-impact influencer campaigns for renowned brands. The ideal candidate blends strong client servicing, creator strategy, and people leadership to translate brand objectives into compelling proposals, flawless execution, and measurable business outcomes across macro, micro...

  • Lead Delivery, Influencer Marketing

    6 days ago

    Mumbai Metropolitan Region, India Seven N Half Full time

    Role Overview: We are seeking a seasoned Delivery Lead to own end-to-end delivery of high-impact influencer campaigns for renowned brands. The ideal candidate blends strong client servicing, creator strategy, and people leadership to translate brand objectives into compelling proposals, flawless execution, and measurable business outcomes across macro, micro...

  • Delivery Manager

    5 days ago

    Mumbai Metropolitan Region, India EDMO Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    EDMO is an AI-powered company that provides enrollment-centric solutions to universities, colleges, and higher education institutions. By streamlining repetitive tasks—such as document verification, transcript evaluation, SOP/essay reviews, and applicant matching—EDMO enables its clients to process student applications faster and more accurately. Its...

  • Head of IT Support Operations

    1 week ago

    Mumbai Metropolitan Region, India V Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location CountryIndiaWork LocationMumbaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical...

  • Technical Lead

    2 weeks ago

    Mumbai Metropolitan Region, India Akasa Air Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job SummaryWe are looking for a Senior Backend Engineer / Technical Lead to lead the development of scalable, high-performance backend systems that support critical airline operations and customer-facing applications. This role is ideal for someone who thrives in technical leadership, enjoys mentoring teams, and is passionate about building reliable,...

  • Technical Lead

    2 weeks ago

    Mumbai Metropolitan Region, India EduFund Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    We are seeking a Technical Lead to drive the technical vision and hands-on delivery of EduFund's core product platform.You Will Be Accountable ForDefining and implementing architectural guardrails for scalability, reliability, and security.Leading the engineering team to deliver features and platform improvements at speed.Mentoring and upskilling engineers,...

  • Application Support – Service Delivery Lead

    2 weeks ago

    Mumbai, India Clover Infotech Private Limited Full time

    Job Openings Application Support - Service Delivery Lead Experience 7-10 Years Location Mumbai Job Summary: The Service Delivery Lead is responsible for managing and ensuring smooth application support operations for Retail Net Banking and Mobile Banking. This role involves leading the team, delivering on SLAs, managing escalations, and ensuring high service...

  • Business Support, EXIM

    6 days ago

    Mumbai Metropolitan Region, India Archroma Full time

    The Business Support will be responsible for order execution and customer satisfaction through efficient management of sales orders, documentation, and logistics activities. The position ensures accuracy in SAP order processing, effective coordination among internal departments and external stakeholders. Also, this position will be responsible for...

  • Customer Support

    2 weeks ago

    Mumbai Metropolitan Region, India ePayLater Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Team LeadSummaryWe are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for...