Technical Cum Onboarding Executive

7 days ago

Nashik, Maharashtra, India Svytel Communication Full time ₹ 1,20,000 - ₹ 2,00,000 per year

Company: Aiwati Solutions Pvt. Ltd.

Location: Nashik

Job Type: Full Time

Experience Required: 1–3 years in Technical Support / WhatsApp API / SaaS / CPaaS

About Aiwati:

Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider, empowering SMEs with smart communication tools like WhatsApp Cloud API, chat automation, bulk campaigns, and real-time support solutions.

We're building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement — all in one place.

Role Overview:

We are looking for a Technical Support & Onboarding Executive who can assist customers from product demo to onboarding, resolve technical queries, and ensure a smooth setup experience.

This role bridges technical expertise and customer success — ideal for someone who understands both technology and business communication.

Key Responsibilities:

  • Provide live demos of Aiwati's WhatsApp API panel and features to new clients
  • Assist customers in account setup, API configuration, and onboarding
  • Troubleshoot technical issues related to API, campaigns, and integrations
  • Coordinate with the technical team for bug reporting and escalation
  • Guide clients on product use cases, automation, and best practices
  • Collaborate with the sales team during presales discussions to explain technical feasibility
  • Maintain CRM records, follow-ups, and track onboarding progress
  • Deliver an excellent customer experience from demo to activation

Requirements:

  • 1–3 years of experience in technical support, onboarding, or presales for SaaS / CPaaS / WhatsApp API / CRM products
  • Basic knowledge of APIs, webhooks, and SaaS platforms
  • Excellent communication in Hindi & English
  • Strong problem-solving skills and customer-first attitude
  • Familiar with CRM or support tools (Zoho, Freshdesk, etc.)
  • Ability to handle client calls, demos, and technical walkthroughs independently
  • Own laptop and reliable internet connection (mandatory for remote work)

Salary & Perks:

  • ₹12,000 – ₹20,000 per month (based on experience)
  • Performance incentives based on client activations and satisfaction
  • Rapid career growth in a fast-scaling SaaS company
  • Remote work flexibility

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

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