
New Opening
15 hours ago
Job: Team Lead - BPO
Salary: 25000/- 30,000 / month
Experience: 2-4 years in BPO, Calling Exp is mandatory
Team Size: 200 agents
Working days - 6 Days
Key Responsibilities
- Lead, coach & manage a team of ~200 agents; handle attendance, shifts, and performance
- Track KPIs (productivity, quality, turnaround), meet SLAs & targets
- Prepare MIS / Excel reports (daily / weekly / monthly); analyse data for trends & gaps
- Handle escalations; ensure quality & compliance with SOPs / client guidelines
- Work with Training / HR / Quality teams for process improvement
Required Skills
- Strong MS Excel + MIS / Reporting skills
- Good communication & interpersonal skills
- Leadership / people management experience
- Detail oriented; able to work under pressure
- (Optional: experience with large team + familiarity with CRM tools)
If you are interested kindly share your resume over this mail id -
Contact No
Contact Person- Preeti Rawat
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