Customer Relationship Executive

2 days ago


Semalya Raimal Indore, India Daga Impex Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

The CRM Executive will be responsible for managing and nurturing customer relationships to ensure client satisfaction, repeat business, and long-term loyalty. This role involves handling customer queries, maintaining customer databases, sharing product updates/offers, and supporting the sales team in building strong client connections.

Responsibilities:

  • Maintain and update the customer database.
  • Handle inbound and outbound communication (calls, WhatsApp) with customers.
  • Share product details, new arrivals, schemes, and seasonal offers with clients.
  • Follow up with existing customers to ensure repeat orders and timely payments.
  • Coordinate with the sales and dispatch teams to resolve customer issues.
  • Track customer preferences, buying patterns, and feedback to improve service.
  • Ensure timely responses to queries, complaints, and support requests.
  • Build strong relationships to enhance customer trust and long-term association.
  • Discount and Interest calculations

Requirements:

  • Bachelor's degree
  • Excellent communication skills, including active listening
  • Ability to multitask, prioritize, and manage time effectively
  • Positive attitude and strong work ethic
  • Good written and verbal communication skills
  • MS Excel
  • Efficiency in basic calculations(Discount,Interest)
  • Knowledge of Tally ERP/Tally Prime


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