Relationship Executive

7 days ago


Masjid Mumbai Maharashtra, India b81dad37-f9d3-49ed-967f-d2fa212b2ec9 Full time ₹ 36,00,000 - ₹ 45,00,000 per year

A Relationship Executive is responsible for building and maintaining strong relationships with clients, understanding their needs, providing suitable solutions, and ensuring a high level of customer satisfaction. The role involves regular follow-ups, cross-selling or upselling company products/services, resolving client issues, and supporting overall business growth.

Key Responsibilities

  • Develop and maintain long-term relationships with clients.
  • Act as the main point of contact for client inquiries and service needs.
  • Understand customer goals and recommend suitable products or services.
  • Communicate regularly with clients to build trust and ensure satisfaction.
  • Identify opportunities for cross-selling or upselling.
  • Work closely with internal teams (sales, operations, customer support, etc.) to deliver solutions.
  • Resolve customer complaints efficiently and professionally.
  • Prepare client reports, meeting notes, and follow-up documentation.
  • Meet monthly/quarterly sales or relationship targets.
  • Maintain updated records of client interactions in CRM systems.
  • Participate in networking events or client meetings as required.

Required Skills and Qualifications

  • Bachelor's degree in Business, Marketing, Finance, or related field.
  • Proven experience in customer service, sales, or client relationship management.
  • Strong communication and interpersonal skills.
  • Ability to understand customer needs and offer appropriate solutions.
  • Good negotiation and problem-solving skills.
  • Ability to multitask, prioritize, and work under pressure.

Soft Skills

  • Customer-centric mindset
  • Professional, polite, and confident attitude
  • Relationship-building ability
  • Time management and organizational skills
  • Strong presentation skills.
  • Ability to analyze client data and provide insights.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Internet reimbursement

Work Location: In person


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