Employee Service Center Representative

Requisition ID: 286580

• Relocation Authorized: None
• Telework Type: Part-Time Telework
• Work Location: New Delhi

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.

Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.

Job Summary:

As an HR Employee Service Center Professional, you will interact with employees, supervisors, and managers to answer and resolve inquiries and issues on HR policies, such as benefits, payroll, retirement, and international assignments. You will monitor the progress of existing human resource programs, and your work will assist with process improvement and drive HR operational efficiency at Bechtel.

This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership.

Major Responsibilities:

• Representatives are expected to be intuitive when investigating requests, analyzing the nature, and providing resolution or routing to the
• appropriate area.
• Representative acts as a liaison on behalf of the employee and the payroll and benefits departments and vendors to resolve issues.
• Monitors and responds to group email boxes, faxes and incoming mail.
• Abides and performs to quality guidelines when handling all contacts.
• Utilizes a professional and quality-focused approach to handle inquiries and ensures privacy including confidentiality and protection of
• sensitive employee information.
• Demonstrates excellent written and oral communication skills when responding to and documenting cases in the ServiceNow HR Service
• Delivery tracking tool.
• Assists with a variety of other duties, including but not limited to mailings, reviewing and editing communications as well as identifying and working through process improvements

Education and Experience Requirements:

• Bachelor's Degree in Human Resources or related discipline and 2+ years of relevant professional experience or 5-10 years relevant professional experience, in lieu of a degree.
• Minimum of 2 years relevant experience supporting employee benefits, preferably in an HR contact center setting.

Required Knowledge, Skills, and Abilities:

• Must have the legal right to work in the US without sponsorship.
• Proficient customer service, written/oral communication, and listening skills.
• Ability to effectively handle confidential issues and maintain a positive and professional attitude in a fast-paced, high volume environment
• Dependable, punctual, and able to adjust and work well in a rapidly changing environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Good analytical skills.
• Must work well, both independently and with a team.
• Ability to navigate multiple computer applications.
• Preferred SAP experience.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to