Manager, Data Center Operations

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us

The Role:

We're seeking a motivated and hands-on Manager, Data Center Operations to establish and lead our first data center team in India. This is a foundational role where you'll be responsible for building a team from the ground up, overseeing the setup and day-to-day operations of our new enterprise-grade facility. You will be a key leader in ensuring the stability, scalability, and security of our physical infrastructure and device farm environments in the region. This role requires a strong technical background, excellent leadership skills, and the ability to operate both strategically and tactically in a fast-paced environment.

Site Establishment & Team Leadership:

• Serve as the first on-site data center operations hire, responsible for the initial setup and build-out of the facility.
• Build, mentor, and lead a new team of data center engineers and technicians.
• Oversee daily operations, manage shift schedules, and ensure staffing levels meet operational demands.
• Conduct performance reviews and provide ongoing coaching and development opportunities for your team.

Data Center Operations:

• Manage the full lifecycle of data center infrastructure, including deployment, maintenance, and decommissioning of mobile devices, Macs, servers, storage, and networking equipment.
• Lead the implementation and enforcement of operational best practices, standard operating procedures (SOPs), and runbooks.
• Ensure all infrastructure changes and maintenance are planned and executed with minimal disruption.

Device Farm Management

• Hands-on implementation, management and maintenance of iOS and Android mobile devices deployed in a Linux based testing environment. 
• Device and infrastructure deployment utilizing custom and CI/CD pipeline methods (Jenkins, GitLab, Github, etc).
• Support mobile and infrastructure teams in debugging device connectivity, performance, and compatibility issues across Android, iOS, and Linux.

Infrastructure Management & Planning:

• Collaborate with global leadership and engineering teams to plan for capacity needs and infrastructure growth.
• Oversee the management of the local device farm, ensuring high availability and performance for mobile testing..
• Manage environmental conditions, including temperature, humidity, and airflow, to protect hardware and ensure optimal performance. 

Vendor & Logistics Management:

• Establish and maintain relationships with local and global vendors, suppliers, and service providers.
• Manage equipment logistics, inventory control, and asset management for the local data center.
• Lead the planning and execution of projects, manage budgets, and adhere to timelines.

Security & Compliance:

• Implement and enforce physical security protocols, including access controls, visitor logs, and vendor escorts.
• Ensure all data center operations comply with internal security policies and relevant industry standards.
• Own and maintain controls for external audits, such as SOC2 and ISO27001, and work with both internal and external auditors.

Incident Management & Support:

• Act as the primary point of escalation for all data center incidents and issues in the region.
• Lead incident response and root cause analysis efforts, providing detailed reports to senior management.

Collaboration:

• Represent the India data center team in cross-functional meetings, ensuring the needs and capabilities of your new site are aligned with global SRE, Security, and Development initiatives.

Required Skills:

• 5+ years of experience in data center operations, with 2+ years in a leadership or managerial role.
• Proven experience in building and leading technical teams.
• Understanding of data center infrastructure, including power, cooling, and design principles.
• Hands-on experience with server hardware, storage, and networking equipment (e.g., Dell, Cisco).
• Expertise in MacOS and Linux system administration and command-line tools.
• Experience with Scripting and Automation tools.
• Network infrastructure experience including both copper and fiber optic networks.
• Foundational knowledge of TCP/IP networking, DNS, and DHCP.
• Ability to work both strategically and tactically in a fast-paced, high-demand environment.

Nice to Haves:

• Bachelor's degree in a technical field or equivalent work experience.
• Direct experience managing a device farm or mobile testing lab.
• Familiarity with the India data center market and local regulations.

Soft Skills:

• Exceptional leadership and team-building abilities.
• Strong communication and interpersonal skills.
• Ability to solve complex problems and make decisions under pressure.
• Proactive, self-motivated, and results-oriented.

While Sauce Labs is a hybrid workplace, this is an in-person role. 

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You'll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a 'security first' approach to how we design, build & run our products and services.