Store Manager

4 days ago

Rajarajeshwari Nagar Bengaluru Karnataka, India Clobminds Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Role Purpose:

To lead the store team in delivering a seamless customer experience while achieving sales targets, operational excellence, and Brand representation. The Store Manager is responsible for end-to-end store performance including team productivity, customer satisfaction, visual merchandising, inventory accuracy, and compliance with company standards.

Key Responsibilities

  1. Store Operations & Brand Standards

· Oversee store operations: opening/closing, cleanliness, hygiene, and SOP adherence.

· Ensure grooming, display, and service standards match Brand expectations.

· Escalate issues to HO/Ops as needed and ensure timely resolution.

  1. Sales Performance

· Drive achievement of store sales targets through team performance, upselling, and conversion.

· Monitor KPIs like Conversion, Number of transactions, ATV (Average Transaction Value), and UPT (Units Per Transaction).

· Analyze daily/weekly reports and adjust actions accordingly.

  1. Customer Experience

· Ensure a consistent, positive customer experience at all touchpoints as per brand guidelines.

· Address and resolve customer complaints or escalations professionally.

· Promote a service culture; prepare for NPS surveys or mystery shopping assessments.

  1. Team Leadership & People Development

· Manage scheduling, shift planning, and fair coverage during peak hours.

· Conduct regular huddles, feedback, and performance coaching.

· Support staff development and readiness for internal movement/succession.

  1. Inventory Management & Shrinkage Control

· Track stock levels and avoid stock-outs or overstocking.

· Conduct Weekly Stock Audit (Global Count) and resolve variances proactively.

· Implement shrinkage control practices and security awareness among staff.

  1. Visual Merchandising

· Ensure timely implementation of all VM guidelines and seasonal changes.

· Maintain high standards in window displays, fixtures, POS communication, and signage.

· Coordinate with Cluster Manager and VM support for store-level customizations.

  1. Financials & Store-Level Reporting

· Track store expenses (controllable costs) and manage them within budget.

· Monitor and report daily sales, conversion, and customer metrics as assigned.

· Deposit the cash daily and ensure there is no discrepancies.

· Maintain accuracy in cash handling, deposits, and banking processes.

  1. Loss Prevention

· Execute preventive practices to reduce theft, fraud, and stock loss.

· Train staff on LP awareness and suspicious customer behavior.

· Maintain vigilance through CCTV checks, bag checks, and adherence to LP protocol.

  1. Compliance (Legal & Regulatory)

· Ensure display of all legally mandated licenses and certificates.

· Maintain compliance with labour regulations and retail operation laws.

· Stay updated with changes in statutory requirements for stores.

  1. Coordination with HO / Cluster / Support Teams

· Maintain strong working relationships with Cluster Managers, VM team, and backend support.

· Escalate operational issues and participate in cluster calls as needed.

· Share feedback from store teams to HO for continuous improvement.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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