Store Associate

**Job description** **About ‘The Plus Size Store’ By Meera Creations** We are a direct-to-consumer (D2C) women’s ethnic wear brand specialized in curating beautiful and trendy garments for our Plus Size Queens. We strongly believe that - **You are already beautiful, "Our mission is to make you feel that way."**_ We are India’s most loved brand in our segment. Our journey began from a 10X10 feet store, driven by the realization that there were very few options available to fulfill the fashion requirements of plus-size beauties. Often, they were greeted with the disheartening statement: - **“INKA SIZE TOH YAHA NAHI MILEGA”**_ Starting from an Instagram page with an initial investment of INR 50,000, we have faced numerous challenges to enhance our skills and build a happy customer base. Today, we are a rapidly growing team of 50+ people, supported by a dedicated production team. We have a trusted customer base of 2.5 lakh women and a strong presence on all major social media platforms, with 380K followers on Instagram and 55K on Facebook. **What Are We Looking For?** We are looking for a Store Executive with exceptional qualities, dedication, and strong communication skills. **What You Will Be Responsible For**: **Provide Excellent Customer Support**: - Respond to customer inquiries within the store prompltly and efficiently. - Identify customer needs and provide clear and helpful information about our products or services. - Assist customers withany products and their needs within the store. - Make efforts to minimize customer cancellations and returns in store. - Follow up and upsell with customers to ensure their issues are resolved and sales are achieved. **Analyze and Report Issues**: - Update internal databases with information on store inventory stock. - Report daily sales to the accounts team and supervisors with detailed breakdowns. - Monitor customer complaints and reach out to provide assistance. - Share feature requests and effective workarounds with team members. - Gather customer feedback and share it with our Product, Sales, and Marketing teams. **Identify and Convert Opportunities**: - Work on spreading new product information and alunches with regular retail customers and on the website and marketplaces. - Stay up-to-date with industry trends and best practices to continually improve the customer satisfaction. - Cross selling and upselling of products to existing or new customers with individual and team efforts. **Who You Are**: - **Experience**: Minimum 1 year in a similar profile/designation. - **Skills**: - Capability of managing customer facing responsibilities and. - Should have analytical, problem-solving, and decision-making skills. - Well organized, detail-oriented, and ability to multitask with great follow-up skills. - Good communication skills, both verbal and written. **Why Be a Part of TPSS?** - **E-commerce Growth**: Be part of the growing e-commerce industry. - **Daily Achievements**: Enjoy the joy of achieving something new every day. - **Problem-Solving**: Feel excitement in identifying solutions to problems. - **Fashion Passion**: If fashion interests you, this is the right place for you. **Additional Information**: - **Location**: Jawahar Nagar, Jaipur - **Work Schedule**: 6 Days Work Week - **Benefits**: Paid leave, Provident Fund, Sales Incentive **How to Apply**: - **Initial Screening**: Phone interview with HR. - **First Round**: Skill Assessment and interview with the hiring manager. - **Second Round**: Interview with senior management. **Job Types**: Full-time, Permanent Pay: ₹9,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Leave encashment - Paid time off - Provident Fund Work Location: In person