Client Service Executive in Ahmedabad

2 days ago

Ahmedabad, Gujarat, India cFIRST Background Checks LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: Client Service/Operations - Executive

Job location: Ahmedabad- Prahladnagar

Job purpose: To interact with the client on a regular basis and to ensure that delivery standards are met as per requirements

Key Responsibilities

  • First point of contact (SPOCs ) for clients and the focus of the role is to provide excellence in customer service and to maximize the client experience.
  • Interaction with customers over the phone, in person or via email.
  • Documentation and securing records from current customers.
  • Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.
  • Conduct employment verification either through calls or online.
  • Generate reports from the information obtained through verification and maintain the confidentiality of both the candidate and the clients.
  • Coordinate with HRs, Directors and other officials for the verification.
  • Handle client queries and escalation calls.
  • Ensure that the internal/external quality targets are met.

About Company: cFirst Background Checks LLP is a part of the Vora Group, a Cincinnati-based based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space, employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution. In India, we are based at Ahmedabad (Head Office), Bangalore, and Mumbai. cFirst provides cost-effective and customized background check solutions through an industry-leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled. We are a trusted source of background check information for organizations ranging from small, local business owners to global Fortune 500 companies. For more details, visit our company website: ;

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