
Customer Experience Lead Data Annotation Industry
2 weeks ago
Company Description
Qualitas Global is a leading company in the data services industry, dedicated to revolutionizing outsourcing operations. We offer premium solutions in Data Collection, Data Annotation, Sports Annotation, AI/ML consulting, and more. Over the past decade, we have processed over 500 million datasets and collected over 1.2 million images, audios, and videos globally. Our diverse portfolio includes companies specializing in AI/ML advisory, data services, sports analytics, and recruitment process outsourcing.
Role Description
This is a full-time, on-site role for a Customer Experience Lead located in Bengaluru South. The Customer Experience Lead will be responsible for overseeing customer interactions and ensuring excellent service delivery. This includes managing customer support teams, developing customer satisfaction goals, enhancing customer service procedures, and handling customer complaints and inquiries. Additionally, the role involves analyzing customer feedback and implementing strategies to improve customer experiences.
Qualifications
- Experience in Customer Service Management, Customer Interaction, and Support Team Leadership
- Skills in Customer Complaint Handling, Implementing Customer Service Procedures, and Customer Satisfaction Goal Development
- Proficiency in Analyzing Customer Feedback and Developing Improvement Strategies
- Strong communication, problem-solving, and conflict-resolution skills
- Ability to work onsite in Bengaluru South and collaborate with various teams
- Bachelor's degree in Business, Communications, or related field
- Experience in the data annotation services or outsourcing industry is necessary.
Key Responsibilities
Meet with our customers on a regular (weekly/as-needed) basis.
Understand client needs & ensure they receive the right support.
Identify opportunities to offer additional resources & expand engagements.
What We're Looking For
A Bangalore-based professional with prior experience in the Data Annotation industry.
Strong communication skills & a confident, approachable personality.
Ability to set up meetings, build rapport, & represent
Qualitas Global
with impact.
Fluency in Kannada is highly preferred.
If you are passionate about creating exceptional customer experiences & want to grow with a fast-evolving global company, we would love to connect with you
Apply now -
Please ensure you send your resume, a covering letter explaining in detail why you feel you are right for this role along with your current / expected salary, notice period & your LinkedIn profile link.
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