Assistant Operations Manager

22 hours ago

Delhi, Delhi, India 5c01e8d6-22ea-4d9b-907b-0c8f02cf0d13 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title:
Asstt. Manager-Operation
Department
: Operations

Industry
: Travel Industry (Destination Management Company)

Location

: Head Office of
ONS Travels
, Priyadarshini Vihar, New Delhi,
Reports To
: VP-HR, Admin & Operation

Job Summary:

We are seeking a highly organized and results-driven
Asstt. Operations Manager
for B2B to oversee and streamline our remote travel operations. This role is critical in ensuring the efficient delivery of travel services, managing remote teams, optimizing workflows, and maintaining service excellence in a fast-paced, digitally-driven environment. The ideal candidate has a deep understanding of travel operations, excellent leadership skills, and proven experience in managing distributed teams and digital tools.

Key Responsibilities:

Operational Oversight

  • Lead daily operations of the distance management department, ensuring timely and accurate travel service delivery (bookings, itinerary planning, vendor coordination, etc.).
  • Monitor KPIs related to service delivery, booking accuracy, response times, and customer satisfaction.
  • Oversee end-to-end execution of client travel requests, ensuring a seamless experience.
  • Remote Team Management
  • Manage and support remote or hybrid teams (travel agents, support staff, coordinators).
  • Implement systems for performance tracking, remote collaboration, and accountability.
  • Conduct regular virtual meetings and training sessions to align teams and address
  • operational challenges.
  • Process Optimization
  • Analyze current workflows and identify opportunities for automation, cost-saving, and efficiency.
  • Develop and maintain SOPs for distance operations, ensuring consistent service standards.
  • Lead or assist in onboarding of digital tools (CRM, travel booking systems, chatbots, etc.).

Client & Vendor Relations

  • Build and maintain relationships with travel vendors, partners, and B2B service providers.
  • Serve as an escalation point for operational issues from clients and partners.
  • Ensure SLAs and contractual obligations with partners are met or exceeded.
  • Compliance & Risk Management
  • Ensure adherence to travel regulations, company policies, and data privacy standards.
  • Manage crisis response in cases of itinerary disruptions, cancellations, or emergencies.
  • Reporting & Insights
  • Provide regular performance reports to senior leadership.
  • Use data to forecast trends, improve processes, and enhance customer experience.
  • Qualifications & Skills:
  • Education & Experience
  • Bachelor's degree in Business, Tourism, Hospitality, or related field.
  • 5+ years
    of experience in travel operations or distance service management.
  • Proven experience in managing remote or distributed teams is a must.
  • Skills
  • Strong leadership and communication skills.
  • Deep knowledge of travel technology platforms (GDS, CRM, OTA systems, etc.).
  • High proficiency in remote collaboration tools (Slack, Zoom, Asana, Trello, etc.).
  • Analytical mindset with attention to detail.
  • Customer-centric approach and problem-solving ability.
  • Ability to work under pressure and manage multiple priorities.
  • Preferred Qualifications:
  • Certification in Travel or Operations Management.
  • Experience with international travel regulations and policies.
  • Key Performance Indicators (KPIs):
  • Operational efficiency (turnaround time, accuracy)
  • Team performance and productivity
  • Client satisfaction and retention
  • Cost control and process improvements
  • Vendor SLA compliance

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