Service Technician

Job Description

Service Technician | Al-Futtaim Automotive | BYD

Date: 28 Oct 2025
Location: AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 173490

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To perform maintenance, repair, and diagnostic services on equipment and vehicles in line with company standards, ensuring reliability, safety, and peak performance. The Service Technician plays a key role in supporting operational efficiency by delivering top-quality technical service while maintaining strict compliance with safety and quality procedures.

What you will do:

• Carry out repairs and maintenance on all BYD vehicles.
• Complete and maintain check sheets and detailed vehicle write-ups on repair orders.
• Identify and report any additional work required after completing the EVHC.
• Utilize diagnostic tools and technology to perform basic checks and electronic inspections.
• Ensure zero repeat repairs through accurate troubleshooting and quality workmanship.
• Strive for exceptional customer satisfaction and advocacy.
• Achieve productivity and efficiency targets as assigned.
• Manage time effectively to ensure all scheduled work is completed within the specified time.
• Demonstrate punctuality and discipline in every task.
• Handle all special tools and equipment responsibly.
• Maintain a clean, organized, and safe workspace at all times.
• Uphold all Health & Safety standards and ensure safe working practices are consistently followed.

Required skills to be successful:

• Trade Certificate or Diploma in Mechanical / Automobile Engineering.
• Proven technical expertise in independent servicing, repairs, and component replacement.
• Basic diagnostic knowledge in identifying mechanical and electronic faults.
• Hands-on experience in servicing EV or Hybrid vehicles is essential.

About the team:

This role reports to the Service Supervisor and is based in a dynamic EV workshop environment. You will play a vital role in diagnosing and resolving technical issues in line with manufacturer standards, contributing directly to the overall service excellence of the team.

What equips you for the role:

• Minimum of 2 years hands-on experience in maintenance, repair, and diagnostics.
• Strong technical knowledge and understanding of EV / Hybrid systems.
• Ability to explain complex technical issues to customers in a clear and professional manner.
• Good English communication skills, both verbal and written.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

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