Diagnostic Technician

Job Description

: Diagnostic Technician | Al-Futtaim Automotive | BYD

Date: 24 Aug 2025
Location: AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 171640

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To deal with the inspection, diagnosing, and repair of Electric Vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using the Fix It Right process, to provide a unique customer experience in order to improve customer retention in compliance with BYD standards in DIP.

What you will do:

• Diagnose complex system faults on Electric Vehicles, through to preventative maintenance.
• Support, coach, and guide other members of the team in the workshop by advising diagnosis procedures and efficient/correct work procedures.
• Ensuring quality by producing an extremely low level of return jobs.
• Developing a high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support, and the Customer.
• Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools, and equipment, etc.
• Making safe electric vehicles to be worked on by junior technicians.
• Provide technical input to spare parts staff to assist in correct part and tooling identification and supply.
• Maintain a safe working environment for anyone working on or near electric vehicles, working closely with HSSE and providing recommendations as required.

Required skills to be successful:

• In-depth knowledge and experience of EV components and systems both high and low voltage.
• Master Technician certification or industry equivalent.
• Able to support, coach, and guide other members of the team in the workshop.
• Up to date with the latest technology used in EV cars.

About The Team:

The role will report to the Aftersales Manager and you will be working in a busy EV workshop environment.

What Equips You For The Role:

• Automobile-related Diploma and certification.
• Mechanical and electrical experience.
• 5-7 years experience as Diagnostic Technician, retail automotive experience.
• Valid UAE driving license.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM as well as Electric Vehicles.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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