User Experience Researcher

12 hours ago

Gurgaon, Haryana, India Leena Ai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Get to know the Design team

Leena AI is redefining the enterprise employee experience with Agentic AI—Autonomous Agents designed to build Zero-Ticket Enterprises across HR, IT, and Finance. Our proprietary language model, WorkLM, powers solutions that simplify employee service delivery and management. Design, Research and UX are at the forefront of everything we do.

You will:

  • Drive mixed-methods validation defining and executing strategic studies across generative and evaluative phases, with a focus on testing business hypotheses against enterprise user desirability and viability.

  • Own end-to-end strategic research leading all phases from scoping and method selection through recruiting, data collection, synthesis, and delivering decision-ready outputs that influence product direction.

  • Partner with cross-functional teams collaborating with Product, Design, and Engineering as a strategic peer to prioritize high-value research that translates business goals into actionable design objectives.

  • Synthesize market insights into strategy crafting clear narratives and crisp recommendations that validate market gaps and shape our product roadmap, prioritization, and feature development for measurable business impact.

  • Pioneer AI-driven insight gathering exploring tools and advanced quantitative methods to continuously improve research efficiency and scale the impact of foundational insights across the entire organization.

  • Scale research practice establishing programs and frameworks, mentoring peer on techniques, and democratizing research practice across teams.

  • Build foundational understanding developing robust personas, journey maps, and workflow analyses that help teams deeply understand complex enterprise service delivery and employee pain points.

About you:

  • Experience: 3+ years in user research with a strong record of influencing B2B/enterprise product direction by validating market and business needs through insights, data triangulation, and compelling storytelling.

  • Methods expertise: Demonstrated excellence in qualitative methods (in-depth interviews, contextual inquiry, usability testing) with solid quantitative skills (survey design, analytics integration).

  • Work AI curiosity: Passion for enterprise functions (HR, IT, Finance) and how Agentic AI can transform user  experience, you have a mindset focused on scalability, sustainability, and innovation in design practices.

  • Ownership mindset: Operate independently amid ambiguity, prioritizing by user and business impact while demonstrating the capacity to thrive in a high-growth, fast-paced enterprise software environment.

  • Communication: Exceptional communication skills with strong narrative craft, able to articulate complex findings and rationale clearly and persuasively to diverse audiences, including senior leadership.

  • Educational background: Bachelor's degree in HCI, Psychology, Anthropology, or a related field.

Why Join Us?

As an essential member of the Leena AI design team, you'll help us shape the future of Agentic AI at an enterprise level. If you're passionate about uncovering strategic insights that deliver transformative business value, fostering creativity, and elevating quality standards, we'd love to hear from you.

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