Application Support Analyst

1 week ago

Gurgaon, Haryana, India UnitedLex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for a motivated and detail-oriented Application Support Analyst with at least 1 year of experience to join our growing Application Support team. The ideal candidate will have hands-on experience supporting Relativity or similar eDiscovery platforms, be comfortable running SQL queries, and be open to working rotational shifts.

Key Responsibilities:

  • Provide first- and second-level support for eDiscovery tools, primarily Relativity.
  • Monitor and troubleshoot application issues and escalate when necessary.
  • Run and optimize SQL queries for reporting, data validation, and troubleshooting.
  • Collaborate with legal teams, project managers, and IT teams to ensure seamless operations.
  • Maintain incident logs, resolutions, and documentation of support procedures.
  • Assist in testing, deployment, and upgrades of the eDiscovery platform.
  • Perform regular health checks and ensure system availability and performance.
  • Participate in rotational shifts, including weekends and holidays as required.

Required Skills and Qualifications:

  • 1+ year of experience in application support, preferably in legal or eDiscovery domain.
  • MANDATORY SKILL SETS - Relativity, SQL, Microsoft Office
  • Working knowledge of Relativity or similar eDiscovery platforms (e.g., Nuix, Reveal, Everlaw).
  • Proficient in SQL – ability to write, read, and troubleshoot queries.
  • Basic understanding of data structures, file formats, and processing workflows.
  • Strong analytical, problem-solving, and communication skills.
  • Willingness to work in rotational shifts and under pressure in time-sensitive environments.

Preferred Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field
  • Experience with ticketing systems like ServiceNow, JIRA, or similar.
  • Exposure to scripting (PowerShell, Python) is a plus.

Understanding of legal/litigation processes and EDRM workflow is an added advantage

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