Sr Process Analyst LMS administrator CSOD
20 hours ago
Objective / Purpose of duty
To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts
Role & responsibilities
- Handling queries on training enrollments
- Managing training schedules on LMS
- Reporting on training and e-learning administration
- Liaise with Trainers and participants
- Perform administrative tasks on LMS
- Employee profile management: Trouble shoot queries related to login/access roles/passwords
- Vendor management and Invoice Processing USA and UK
- Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements
- Compliance: Ensuring local and compliances of supporting countries are adhered
- Participation in internal and external audits
- Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology
Preferred candidate profile
Knowledge of ERPs and Learning Management System Preferably Cornerstone on Demand
Must possess strong knowledge LMS Administration
Prior HR transition experience
Maintaining trackers
Performing regular RCAs
Adherence and regular revival of HRSS SOPs
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