InvestCloud - Lead Corporate Support Engineer - Microsoft 365
3 days ago
Description:
Key Responsibilities :
Microsoft 365 Administration :
- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Configure and optimize Microsoft 365 applications to meet business needs.
- Monitor system performance and troubleshoot issues.
Microsoft Entra and Active Directory Management :
- Configure identity services to ensure secure operations.
- Manage user accounts, groups, and permissions.
- Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory
compliance.
- Integrate with other systems and automate tasks using PowerShell.
- Provide technical support and resolve issues.
Intune and Microsoft Defender :
- Administer and configure Intune for device management and policy enforcement.
- Implement and manage Microsoft Defender for endpoint protection and threat management.
- Ensure compliance with security policies and procedures.
Mac OS Management :
- Provide support for Mac OS users within the Microsoft 365 environment.
- Configure and manage Mac devices using Intune.
- Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.
User Support and Training :
- Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.
- Conduct training sessions to educate users on best practices and new features.
- Create and maintain documentation for IT processes and procedures.
PowerShell Scripting :
- Develop and maintain PowerShell scripts for automation of administrative tasks.
- Implement scripts to streamline processes and improve efficiency.
- Ensure scripts are secure and comply with company policies.
Qualifications :
- 7-12 years experience.
- Proven experience as a Microsoft 365 Engineer or similar role.
- Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Experience with Mac OS management and support.
- Familiarity with Intune MDM or similar solutions.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Proficiency in PowerShell scripting.
- Ability to work independently and as part of a team.
Preferred Skills and Experience :
- Experience with other scripting languages (PowerShell, Bash).
- Knowledge of networking fundamentals and security best practices.
- Ability to adapt and pivot for new technologies.
- SSO Integration.
- Defender portal knowledge.
- AWS Workspace operational support.
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