
Customer Relation Manager
2 days ago
Mahindra Merdian Moto urgently required Customer Experience Manager in our Pathanamthitta Branch
*Key Responsibilities:*
*Customer Relationship Building*: Develop and maintain long-term relationships with customers, ensuring their satisfaction and loyalty.
*Issue Resolution*: Resolve customer complaints and issues in a timely and professional manner.
*Customer Feedback*: Collect and analyze customer feedback to identify areas for improvement.
*Strategy Development*: Develop and implement customer relationship strategies to drive customer loyalty and retention.
*Performance Monitoring*: Track key performance indicators (KPIs) such as customer satisfaction, retention, and acquisition.
*Requirements:*
*Education*: Bachelor's degree in Business, Marketing, or a related field.
*Experience*: Proven experience in customer relations, customer service, or a similar role, preferably in the automobile industry.
*Skills*:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in CRM software and tools
Job Type: Full-time
Pay: ₹15, ₹38,758.27 per month
Work Location: In person
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