Customer Relation Manager

2 days ago


Tiruvalla, Kerala, India Intrepid Works Pvt Ltd Full time ₹ 4,66,098 - ₹ 7,20,000 per year

Mahindra Merdian Moto urgently required Customer Experience Manager in our Pathanamthitta Branch

*Key Responsibilities:*

  • *Customer Relationship Building*: Develop and maintain long-term relationships with customers, ensuring their satisfaction and loyalty.

  • *Issue Resolution*: Resolve customer complaints and issues in a timely and professional manner.

  • *Customer Feedback*: Collect and analyze customer feedback to identify areas for improvement.

  • *Strategy Development*: Develop and implement customer relationship strategies to drive customer loyalty and retention.

  • *Performance Monitoring*: Track key performance indicators (KPIs) such as customer satisfaction, retention, and acquisition.

*Requirements:*

  • *Education*: Bachelor's degree in Business, Marketing, or a related field.

  • *Experience*: Proven experience in customer relations, customer service, or a similar role, preferably in the automobile industry.

  • *Skills*:

  • Excellent communication and interpersonal skills.

  • Strong problem-solving and analytical abilities.

  • Ability to work in a fast-paced environment and handle multiple tasks.

  • Proficiency in CRM software and tools

Job Type: Full-time

Pay: ₹15, ₹38,758.27 per month

Work Location: In person



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