CRM Development Lead

POSITION SUMMARY

As a CRM Development Lead, you will lead one of our agile CRM teams in building world-class applications to meet evolving requirements while improving the Global, field-facing Salesforce environment overall. You will work closely with the CRM Architect during the design and estimation of features and functionality on Salesforce and will be responsible for leading the team in their technical delivery of those changes.
This role requires extensive hands-on Salesforce development experience and experience leading agile development teams. You must also have excellent technical and functional skills to deliver a seamless client interaction while working effectively with cross-functional teams to meet business needs.

POSITION RESPONSIBILITIES
Lead one of the agile development teams in their continued delivery of new features & functionality. 35%
Work with the CRM Architect to translate business requirements into well-architected solutions that best leverage the SF platform and products through configuration whenever possible 15 %
Review & approve code from developers on your team, ensuring that they are following both Salesforce best practices and Zoetis design patterns.
10%
Participate in all aspects of the development workstream (story design, estimation, prioritization, testing, deployment, etc) 10%
Accurately estimate work effort and set a realistic schedule for development 10%
Create and maintain detailed technical documentation for features. 10%
Maintain effective business relations and rapport - delivering timely and relevant information with the ability to quickly identify and report problems and delays 5%
Perform knowledge transfer activities to relevant teams after delivery of new features 5%

ORGANIZATIONAL RELATIONSHIPS

Junior Developers, Senior Developers, Product Owners, Business Partners, Architect
Cross-Functional ZTD Teams (SAP, etc)

RESOURCES MANAGED  
Financial Accountability
Indicate the Average Budget or Revenue accountability, as applicable.

Supervision
Indicate the typical number of Colleagues managed.  Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.

EDUCATION AND EXPERIENCE

• Bachelor's degree in computer science or a related field

• 8+ years of experience with Salesforce platform, which should include Apex, Visualforce, Lightning Components using the Lightning Design System framework, Apex data loader, and declarative platform tools (Lightning Flows, Process Builder, Lightning App Builder, etc.)

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications:

• Experience managing a team of developers in an agile DevOps delivery model.

• Extensive experience developing applications on the platform, using Apex Classes/Controllers/Triggers, and Front-End UI components

• Experience with Visualforce pages, Lightning Design System, Lightning Web Components, Aura Components, and other necessary UI technologies.

• Strong knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle

• Knowledge of advanced Apex programming concepts such as core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations, and effective unit testing

• Demonstrated in-depth knowledge in all "layers" of the solution stack (e.g., front-end, services, data)

• Strong working experience on Agile methodology and DevOps framework

• Ability to design and write APIs as well as develop solutions using REST Principles

• Demonstrated experience designing technical solutions against business requirements.

• Demonstrated experience in implementing multiple design patterns

• Demonstrated awareness of API Management Tools and Tool usage

• Ability to understand declarative limits of the platform and knowledge of where and how code should be developed

• Strong working knowledge of Dataloader, SOQL, XML, Javascript, Java, jQuery, angular JS

• Experience building integrations with leveraging Web Services development or experience with the Salesforce API (REST/SOAP/Metadata, etc.)

• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor

• Comfortable with modern software development lifecycle best practices including iterative and incremental development, delivering working software frequently with attention to technical excellence

• Strong written and verbal communication

• Deep understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, Communities and AppExchange Solutions

Preferred Skills:

• Knowledge of Salesforce NetZero Cloud (1 out of 3 is mandate)

• Knowledge of integrations, 3rd party integration tools. Heroku, XPLENTY and Postgres DB. Working knowledge of SAP and SFDC integration is strongly preferred.

• Experience developing for Salesforce Communities and CPQ

• Strong customer focus with a high tolerance for ambiguity and requirement changes

• Strong problem-solving mindset to ensure creative thinking for potential solutions

• Demonstratable technical thought leadership

• Demonstratable understanding of micro-service and enterprise design patterns

Preferred Credentials:

• Salesforce Platform App Builder Certification

• Salesforce Administrator Certification

• Salesforce Platform Developer I Certification

• Salesforce Platform Developer II Certification

• Salesforce Lightning Component Framework Specialist (Trailhead Super Badge)

• Salesforce Lightning Experience Specialist (Trailhead Super Badge)

PHYSICAL POSITION REQUIREMENTS 

Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of overlap with US ET Time zone)

This description indicates the general nature and level of work expected.  It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.  Additional position specific requirements/responsibilities are contained in approved training curricula. 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.