Incident Management Assistant Manager

The IT Infrastructure Incident Manager oversees all unplanned IT service disruptions, ensuring swift resolution to minimize business impact. Requires strong coordination, communication, and to lead teams under pressure and maintain service quality.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and...

General InformationReq #WD Career area:ServicesCountry/Region:IndiaState:MaharashtraCity:MumbaiDate:Friday, September 5, 2025Working time:Full-timeAdditional Locations:India - Mahārāshtra - MumbaiIndia - Mahārāshtra - MumbaiWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global...

Our 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100...

Incident Response Manager Key Highlights of the Role:Oversee and enhance the Incident Response (IR) program (BAU & sustainment). Manage incident detection, response, and reporting with precision. Regularly update IR runbooks & playbooks to align with evolving threats. Monitor dashboards & KPIs for real-time insights. Conduct monthly Breach &...

:Good knowledge on Incident management process overallUnderstanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measuresShould have good knowledge on Problem Management and trend analysisShould have knowledge on multitower collaboration and work along until resolution Should have good...

Exp Range- 4 to 6 Location- MumbaiMust-Have**Good Knowledge of ITIL processesDocumentation skillsGood communicationGood interpersonal skills to work with different stakeholdersGood presentation skillsUnderstanding of ITIL processReady to work in 24x7 shift support window.Good-to-HaveBasic understanding of datacenter technologiesResponsibility of /...