Incident Management Professional
2 days ago
Good knowledge on Incident management process overall
Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures
Should have good knowledge on Problem Management and trend analysis
Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB
Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership
Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics
Good communication skills to work with clients with a global presence
Good analytical skills to identify process gap Should be able to report on any escalation from Management and customer Should be ready to work in flexible working hours
Additional Details
- Global Grade : B
- Remote work possibility : No
- Local Skills : incident management
- Languages Required: : ENGLISH
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