Associate, Technology Operations

Who We Are – MassMutual India

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Job Description

Knowledge, skills, and abilities: Technical Skills 1. Hardware Knowledge: o Understanding of servers, networking equipment, and storage devices. 2. Networking: o Familiarity with network protocols (TCP/IP, DNS, DHCP). o Basic understanding of firewalls, routers, and switches. 3. Operating Systems: o Proficiency with various operating systems, particularly Linux and Windows Server. o Basic scripting skills (e.g., Bash, PowerShell). 4. Data Center Infrastructure Management (DCIM): o Knowledge of DCIM tools for monitoring and managing data center resources. o L1 infrastructure Monitoring through OpenText OBM, Sitescope, Orion SolarWinds etc. 5. Cloud Infrastructure Support: o Providing Level 1 support, handling the initial point of contact for end-users seeking technical assistance. o Escalate complex issues to higher level support or specialized teams as necessary. o Monitor cloud environments and services for availability, performance, and security. o Knowledge of JIRA and Confluence. o Basic knowledge on GitHub 6. Security: o Awareness of physical and network security practices. o Understanding of access control systems and security protocols. 7. Batch Monitoring and Reporting: o Knowledge on TWS/DWC Batch Monitoring. o Basic Knowledge on MFT Operations and scheduled reporting. Operational Skills 1. Monitoring and Maintenance: o Experience with ITOM monitoring tools. o Ability to perform routine maintenance and respond to alerts and issues promptly. o Experience in critical situation handling and collaboration. 2. Disaster Recovery: o Basic Knowledge of backup and recovery procedures. o Experience with disaster recovery planning and execution. 3. ITIL Fundamentals: o Incident, Change, Problem, CMDB & Request tickets etc. o Working knowledge of ServiceNow ITSM Tool 4. Documentation: o Strong skills in creating and maintaining technical documentation and standard operating procedures (SOPs). Soft Skills 1. Problem-Solving: o Ability to diagnose and resolve technical issues efficiently. o Analytical thinking to identify and address potential problems. 2. Attention to Detail: o Meticulous in following procedures and ensuring accuracy in tasks. 3. Communication: o Effective verbal and written communication skills to coordinate with team members and other departments. 4. Teamwork: o Ability to work collaboratively in a team environment. o Flexibility to assist with various tasks and projects as needed. 5. Time Management: o Capability to manage multiple tasks and prioritize effectively under pressure. o Comfortable in shift duties (24x7 coverage, 4 shift/ day) Certifications (Optional but Beneficial) 1. CompTIA Network+ 2. CompTIA Server+ 3. Cisco Certified Network Associate (CCNA) 4. AWS Certified Cloud Practitioner – Foundational 5. ITIL V4 Foundation 6. Microsoft Certified Systems Associate/Engineer (MCSA/MCS

Why Join Us?

We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today