Store Manager

Brand: Keya Seth Exclusive (Ethnic Saree & Fashion Division)

Location: Kalighat

Reports To: Director – Retail Operations

About Keya Seth Exclusive

Keya Seth Exclusive is one of India's leading ethnic wear destinations, offering pure and authentic sarees, lehengas, and traditional ensembles that blend heritage with modern elegance. With over 20 years of brand legacy and strong customer trust, our stores are designed to deliver a premium shopping experience to women across generations.

Role Overview

As the Store Manager of Keya Seth Exclusive, you will lead the flagship ethnic wear retail store operations. The role involves ensuring world-class customer service, driving sales performance, managing inventory, and maintaining the unique brand experience that Keya Seth Exclusive is known for. You will be a leader, mentor, and brand ambassador inside the store.

Key Responsibilities1. Store Operations & Brand Standards

• Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
• Ensure the store reflects Keya Seth Exclusive's luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.

• Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.

• Sales & Customer Experience

• Drive sales to achieve and exceed monthly revenue targets.

• Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
• Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.

• Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.

• Team Leadership

• Recruit, train, and supervise sales staff, stylists, and support personnel.

• Monitor staff performance, set targets, and conduct regular team meetings.

• Motivate the team to deliver exceptional ethnic wear shopping experiences.

• Inventory & Stock Control

• Oversee stock movement, replenishment, tagging, and barcoding.

• Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.

• Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.

• Marketing & Engagement

• Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.

• Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.

• Promote store offers and exclusive collections through local channels and social media collaborations.

• Reporting & Compliance

• Prepare daily/weekly sales and footfall reports.

• Ensure compliance with billing, GST, and company policies.
• Maintain safety and operational excellence within the store.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent communication in English, Bengali, and Hindi.
• Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
• Customer-first mindset with problem-solving skills.
• Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
• Proficiency in billing software, POS systems, and MS Office.

Qualifications & Experience

• Bachelor's degree (preferred in Retail, Fashion Management, or Business).
• 4–6 years of experience in apparel/ethnic retail management.
• Proven success in achieving sales targets and leading retail teams.

Compensation & Benefits

• Competitive salary + performance incentives.
• Attractive staff discounts on Keya Seth Exclusive sarees & apparel.
• Growth opportunities within the Keya Seth Group of Companies.

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Work Location: In person

Application Deadline: 28/08/2025