Client Success Executive

14 hours ago

Gurgaon, Haryana, India CollegeDunia Full time

About Company

Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

Location: Gurugram

Job Type: Full-time

Pay Range: Upto 4 LPA

Key Responsibilities:

  • Lead contract negotiations and oversee a seamless onboarding experience for new clients.
  • Foster and maintain long-term client relationships through exceptional service and communication.
  • Develop and execute client retention strategies to drive sustained business growth.
  • Collaborate with internal teams to ensure client requirements and expectations are consistently met.
  • Collect and act on client feedback to enhance service delivery and satisfaction.
  • Maintain organized records of all client interactions, agreements, and business development efforts.
  • Prepare and present regular reports on client engagement, satisfaction, and growth metrics to management.

Requirements:

  • Bachelor's degree from Tier 2 College Or experience in client servicing, or a related role.
  • Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively.
  • Ability to work collaboratively with cross-functional internal teams to meet client needs.
  • Proficiency in MS Excel and Basic understanding of digital marketing concepts is a plus.
  • Ability to understand client needs and confidently present tailored solutions.
  • Strong organizational skills, attention to detail, and a collaborative mindset.
  • Ability to join immediately and work from or relocate to the work location

(Delhi NCR candidates preferred)

Share your resume to with subject line - "Client Success Executive | [Your Name]"

Job Type: Full-time

Pay: ₹350, ₹400,000.00 per year

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current CTC?
  • Are you comfortable with the budget mentioned in the post, [4 LPA]?
  • Are you currently residing in Delhi NCR?

Experience:

  • client handling: 1 year (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • Digital marketing: 1 year (Preferred)

Work Location: In person

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