Area Officer

1 week ago

Mumbai, Maharashtra, India Vigours Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

KRA – Area Officer (Security Agency – Vigours Group)

  1. Client Management


• Maintain regular communication with clients to ensure service satisfaction.


• Address and resolve client complaints or service issues promptly.


• Ensure adherence to contractual terms at all assigned sites.

  1. Site Operations Supervision


• Conduct regular site visits to ensure guard performance, punctuality, and discipline.


• Oversee deployment as per duty rosters and manage shift changes.


• Identify and resolve on-ground operational issues.

  1. Manpower Management


• Assist in recruiting, training, and deploying security personnel as per site requirements.


• Monitor attendance, grooming, and uniform standards.


• Take proactive steps to reduce absenteeism and improve staff retention.

  1. Compliance and Documentation


• Ensure guards have valid ID cards, uniforms, and licenses.


• Maintain proper documentation including duty rosters, attendance registers, and incident logs.


• Ensure compliance with legal, safety, and company regulations.

  1. Emergency & Incident Response


• Act as the first responder to emergencies or security incidents at sites.


• Investigate and report incidents with detailed findings.


• Liaise with emergency services or local authorities when needed.

  1. Billing and Payment Collection


• Ensure timely preparation and submission of bills/invoices to clients.


• Follow up regularly for payment collections and resolve billing-related queries.


• Coordinate with accounts department to update payment status and escalate delays.

  1. Reporting and Coordination


• Submit daily, weekly, and monthly reports to the Operations Manager.


• Communicate effectively between site teams, clients, and management.


• Share feedback and suggestions for operational

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