Team Leader

3 days ago


Bengaluru, Karnataka, India Golden Opportunities Full time

Job Description
Lead, mentor, and manage a team of customer support executives handling inbound/outbound telecom customer queries.

Ensure adherence to SLAs, quality metrics, and performance targets for the team.

Handle escalated calls and resolve complex customer issues with empathy and efficiency.

Monitor and analyse team performance, provide regular feedback, and drive continuous improvement.

Conduct regular coaching, training, and performance reviews to build capability within the team.

Skills Required
RoleTeam Leader - International voice Process

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor

Employment TypeFull Time, Permanent

Key Skills

  • ATTRITION MANAGEMENT
  • INTERNATIONAL VOICE PROCESS
  • SHRINKAGE
  • TELECOM

Other Information

Job CodeGO/JC/1993/2025

Recruiter NameMaheshwari Balasubramanian


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