Team Leader
3 days ago
Job Description
Lead, mentor, and manage a team of customer support executives handling inbound/outbound telecom customer queries.
Ensure adherence to SLAs, quality metrics, and performance targets for the team.
Handle escalated calls and resolve complex customer issues with empathy and efficiency.
Monitor and analyse team performance, provide regular feedback, and drive continuous improvement.
Conduct regular coaching, training, and performance reviews to build capability within the team.
Skills Required
RoleTeam Leader - International voice Process
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
- ATTRITION MANAGEMENT
- INTERNATIONAL VOICE PROCESS
- SHRINKAGE
- TELECOM
Other Information
Job CodeGO/JC/1993/2025
Recruiter NameMaheshwari Balasubramanian
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