Team Lead

1 week ago

Gurgaon, Haryana, India Krishna Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description

We are looking for a Team Leader to join our team Enser Communications ltd. This role A Tele Sales Team Leader guides a telesales team to meet sales targets by setting goals, providing training, and monitoring performance, while also handling escalated customer issues, developing sales strategies, and creating detailed reports for management. This role requires strong leadership, communication, coaching, problem-solving, and data analysis skills to foster a motivated and high-performing team focused on sales and customer satisfaction.

Key Responsibilities:

  • Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
  • Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
  • Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
  • Work Allocation - Assigning tasks, projects and client assignments based on each team members skill set and workload capabilities.
  • Quality Assurance - Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.
  • Team Performance
  • Shrinkage Control
  • Attendance Management
  • Employee Retention
  • Training Team Members
  • Client Management
  • Conduct one on one team meeting with agents.
  • Floor Support
  • Improve the Underperformers
  • Quality control
  • Process Improvement

Job Requirements:

The minimum qualification for this role is any 12th pass or undergraduate with minimum 1+year experience as Team Leader. You will be responsible for guides a telesales team to meet sales targets by setting goals, providing training, and monitoring performance, while also handling escalated customer issues, developing sales strategies, and creating detailed reports for management. This role requires strong leadership, communication, coaching, problem-solving, and data analysis skills to foster a motivated and high-performing team focused on sales and customer satisfaction. Candidates must be open to a 6 Days working week during the day and rotational week off.Role & responsibilities

Preferred candidate profile

Intersted candidate can call me on this no HR Isha

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